GE Appliances - Louisville, KY
posted 5 months ago
As an Accounts Receivable Representative at GE Appliances, you will play a crucial role in managing customer accounts and ensuring timely payments to minimize past due receivables. This position requires you to work closely with customers, the sales department, distribution, operations, and other teams to identify and resolve issues that may be preventing payment. You will be expected to handle a fast-paced environment, where your ability to collaborate and communicate effectively will be key to your success. In this role, you will determine the next steps in the collection process when faced with challenging situations, which may include internal escalation. Building and maintaining cooperative relationships with both internal and external customers will be essential, and you will utilize various communication methods, including email and phone calls, to achieve this. Your responsibilities will also include utilizing MS Excel and Access for customer account research, statement creation, and account reconciliation, as well as using customer or third-party web portals to research and resolve past due invoices and deductions. You will be tasked with researching unapplied cash and credits, reconciling these with customer invoices or deductions, and ensuring that you understand customer billing requirements to follow processes that guarantee timely and accurate payments. Additionally, you will work with various departments to resolve customer disputes and address any underlying root cause issues. Your role will also involve reviewing and releasing orders in accordance with established company policies and procedures, engaging with Risk and Sales teams when orders exceed allowed limits.