Accounts Receivable Representative

$40,040 - $40,040/Yr

GE Appliances - Louisville, KY

Full-time - Mid Level

Louisville, KY

Electrical Equipment, Appliance, and Component Manufacturing

About the position

At GE Appliances, a Haier company, we come together to make 'good things, for life.' As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers, and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. As a GE Appliances Accounts Receivable Representative, you'll work with customers regarding timely payment to minimize past due receivables. In addition, you will collaborate with customers, the sales department, distribution, operations, and other teams to identify and resolve issues preventing payment. This is a fast-paced role with the opportunity to grow within our Finance Organization. In this position, you will be responsible for determining next steps in the collection process when faced with challenging situations, including but not limited to internal escalation. You will develop and sustain cooperative relationships with internal and external customers and stakeholders through email and phone communication. Utilizing MS Excel and Access for customer account research, statement creation, and account reconciliation will be essential. You will also utilize customer or third-party web portals for research and resolution of past due invoices and deductions, research unapplied cash and credits, and reconcile with customer invoices or deductions. Understanding customer billing requirements and following processes accordingly to ensure timely and accurate payments is crucial. You will work with various departments to resolve customer disputes as well as underlying root cause issues, and review and release orders adhering to established company policies and procedures. Engaging Risk and Sales teams when orders exceed allowed limits will also be part of your responsibilities.

Responsibilities

• Works with customers regarding timely payment to minimize past due receivables.
• Collaborates with customers, the sales department, distribution, operations, and other teams to identify and resolve issues preventing payment.
• Determines next steps in the collection process when faced with a challenging situation, including but not limited to internal escalation.
• Develops and sustains cooperative relationships with internal and external customers and stakeholders through email and phone communication.
• Utilizes MS Excel and Access for customer account research, statement creation, and account reconciliation.
• Utilizes customer or 3rd party web portals for research and resolution of past due invoices and deductions.
• Researches unapplied cash and credits; reconciles with customer invoices or deductions.
• Understands customer billing requirements and follows process accordingly to ensure timely and accurate payments.
• Works with various departments to resolve customer disputes as well as underlying root cause issues.
• Reviews and releases orders adhering to established company policies and procedures.
• Engages Risk and Sales teams when orders exceed allowed limits.

Requirements

• Proven experience as a productive individual contributor.
• Strong communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• Ability to handle routine problems, with occasional need for elevated interpretation or deviation from standard procedures.
• Typically requires a minimum of 3 years of experience.

Nice-to-haves

• Bachelor's degree in a related field.
• Bilingual, specifically in Spanish.
• Previous Accounts Receivable and/or Customer Service experience.
• Proficiency in MS Access as well as Excel.

Benefits

• Flexible work arrangements to balance individual, team, and organizational needs.
• Diversity and inclusion initiatives to foster creativity and innovation.
• Equal Opportunity Employer policies.