Coopersurgical - Trumbull, CT
posted 3 months ago
The Accounts Receivable (A/R) Representative at CooperSurgical plays a crucial role in the collections department, focusing on managing and collecting outstanding debts from both domestic and international customers. This position requires a proactive approach to monitoring and maintaining assigned accounts, ensuring timely collection of payments, and fostering effective communication with various departments, including sales and customer service. The A/R Representative is responsible for making collection calls and sending correspondence to customers with delinquent accounts, while also documenting all interactions and updates accurately in the system. In this fast-paced, goal-oriented environment, the A/R Representative will review Accounts Receivable Aging reports and initiate collection actions for delinquent accounts. This includes preparing correspondence for accounts requiring special handling, such as third-party collections or certified letters. The role also involves researching disputed account balances, correcting errors related to misapplied payments, and reconciling short payments and debit memos. The A/R Representative will work closely with the A/R Manager and Supervisor to report on the status of delinquent accounts and assist in special projects as needed. Additionally, the A/R Representative will be responsible for maintaining timely availability for customer inquiries related to Accounts Receivable, processing customer credit card transactions, and adhering to fraud and security risk management procedures. This position requires a strong commitment to customer service and the ability to prioritize multiple responsibilities effectively.