Accounts Receivable Representative

$49,920 - $54,080/Yr

Coopersurgical - Trumbull, CT

Full-time - Entry Level

Trumbull, CT

Chemical Manufacturing

About the position

The Accounts Receivable (A/R) Representative at CooperSurgical plays a crucial role in the collections department, focusing on managing and collecting outstanding debts from both domestic and international customers. This position requires a proactive approach to monitoring and maintaining assigned accounts, ensuring timely collection of payments, and fostering effective communication with various departments, including sales and customer service. The A/R Representative is responsible for making collection calls and sending correspondence to customers with delinquent accounts, while also documenting all interactions and updates accurately in the system. In this fast-paced, goal-oriented environment, the A/R Representative will review Accounts Receivable Aging reports and initiate collection actions for delinquent accounts. This includes preparing correspondence for accounts requiring special handling, such as third-party collections or certified letters. The role also involves researching disputed account balances, correcting errors related to misapplied payments, and reconciling short payments and debit memos. The A/R Representative will work closely with the A/R Manager and Supervisor to report on the status of delinquent accounts and assist in special projects as needed. Additionally, the A/R Representative will be responsible for maintaining timely availability for customer inquiries related to Accounts Receivable, processing customer credit card transactions, and adhering to fraud and security risk management procedures. This position requires a strong commitment to customer service and the ability to prioritize multiple responsibilities effectively.

Responsibilities

• Monitor and maintain assigned accounts in the collections department.
• Make collection calls and send correspondence to customers with delinquent accounts.
• Review Accounts Receivable Aging and initiate collection actions for delinquent accounts.
• Update collection notes and reason coding tied to Accounts Receivable open items accurately and timely.
• Prepare correspondence for delinquent accounts requiring special handling.
• Re-run invoices and fax or mail as needed.
• Research disputed delinquent account balances and initiate paperwork to correct errors.
• Report status of all delinquent accounts assigned, including daily Credit Hold Reporting.
• Reconcile short payments and debit memos, processing G/L coding as necessary.
• Identify tax exempt discrepancies and communicate adjustments to the Tax Department.
• Provide backup for department functions such as switchboard and mailroom support.
• Assist in special projects as requested by management.
• Maintain timely availability for customer inquiries tied to Accounts Receivable.
• Process customer credit card transactions while adhering to fraud and security procedures.

Requirements

• At least two years of prior Accounts Receivable experience, particularly in high-volume corporate collections/B2B collections.
• Intermediate level proficiency in Microsoft Excel, along with knowledge of Word and Outlook.
• Familiarity with billing and collections procedures related to Accounts Receivable.
• Strong attention to detail and a commitment to customer service.
• Excellent written and verbal communication skills, with negotiation abilities.
• Ability to prioritize and manage multiple responsibilities effectively.

Nice-to-haves

• Experience with wIntegrate / Dataflo, Access, or Microsoft Dynamics.

Benefits

• Competitive hourly pay ranging from $24.00 to $26.00 per hour.
• Opportunity for overtime work.
• In-person work environment with a structured schedule.