Accounts Receivable Representative

Escalade Sports International Ltd - Evansville, IN

Full-time

Evansville, IN

Miscellaneous Manufacturing

About the position

The Accounts Receivable Representative at Escalade Sports is a vital role responsible for managing and collecting outstanding accounts receivable dollars. This position requires a proactive approach to resolving customer billing issues and reducing accounts receivable balances. The representative will engage in account-specific research and resolution, ensuring that all actions align with departmental goals and metrics. This role is essential in maintaining positive customer relations while effectively managing collections. The representative will be tasked with making outbound collection calls in a professional manner, ensuring that customer relations are kept intact and improved upon. They will also be responsible for researching and resolving customer disputes and complaints, ensuring that follow-ups and resolutions are coordinated with both internal team partners and external customers. Additionally, the representative will submit claims and disputes on customer portals to resolve outstanding invoices and balances due. The role also involves processing and compiling appropriate information on accounts for refunds, write-offs, credit memos, and adjustments. The Accounts Receivable Representative will perform various duties as assigned by the Credit Manager, contributing to the overall efficiency and effectiveness of the accounts receivable department.

Responsibilities

• Manage and collect outstanding accounts receivable dollars.
• Resolve customer billing issues and reduce accounts receivable balances.
• Conduct account-specific research and resolution in accordance with department goals and metrics.
• Make outbound collection calls in a professional manner while maintaining and improving customer relations.
• Research and resolve customer disputes and complaints.
• Ensure follow-up and resolution with internal team partners and external customers.
• Submit claims and disputes on customer portals to resolve outstanding invoices and balances due.
• Process and compile appropriate information on accounts for refunds, write-offs, credit memos, and adjustments.
• Perform various duties as assigned by the Credit Manager.

Requirements

• High School Diploma required.
• 2+ years of collections experience preferred.
• Working knowledge of basic accounting principles.
• Superior organizational skills and ability to multi-task.
• Ability to remain focused and on task in fast-paced environments.
• Keen problem-solving skills and attention to detail.
• Ability to manage time effectively and adapt quickly to changing priorities.
• Experience with online customer/vendor portals preferred.
• Ability to handle difficult customers with diplomacy and tact.
• Strong computer/keyboard skills.
• Effective listening and phone skills.