Accounts Receivable Representative

$57,262 - $57,262/Yr

Concentra - Linthicum Heights, MD

Full-time - Entry Level

Linthicum Heights, MD

Ambulatory Health Care Services

About the position

As an Accounts Receivable Representative at Concentra, you will play a crucial role in ensuring the timely and accurate collection of payments, daily reconciliation of cash, and accurate reporting of receivables in accordance with Concentra's policies, practices, and procedures. This position transcends the ordinary, offering you the opportunity to be part of a team that provides exceptional service to employer clients and care to their employees. You will be expected to resolve escalated problems through effective communication with various customers, including employers, insurance companies, third-party administrators (TPAs), and labs. Your responsibilities will include processing rebills, composing correspondence to customers, and monitoring account aging reports to ensure timely collections. In this role, you will review documents, reconcile discrepancies, and make necessary adjustments. You will perform account payment reconciliations with incoming receipts and prepare periodic reports on accounts receivable and past due accounts for management and clients. Negotiating repayment terms on past due accounts will also be part of your duties, along with making decisions on referring accounts for collection or writing them off. Additionally, you will have the opportunity to train new employees and assist peers, contributing to a collaborative work environment. The job may involve other duties as assigned, and responsibilities may change at any time with or without notice.

Responsibilities

• Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
• Processes rebills and composes correspondence to customers
• Monitors and reviews account aging reports to ensure timely collection
• Reviews documents and reconciles discrepancies and makes needed adjustments
• Performs account payment reconciliations with incoming receipts
• Prepares and distributes periodic reports on A/R and past due accounts for management and clients
• Negotiates with clients' repayment terms on past due accounts
• Makes decisions on referring accounts for collection or writing off
• Trains new employees and assists peers
• Determines when adjustments are appropriate and necessary and applies
• Resolves Employer Issues when necessary, such as misapplied or missing payments
• Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation
• Monitors rebills for open balances and takes appropriate action
• Schedules and distributes work to meet deadlines and facilitate efficient workflows.

Requirements

• High school diploma or GED equivalent
• At least three or more years of demonstrated collection experience (occupational health preferred)
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills and the ability to deal with people in a manner which shows tact and professionalism
• Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Familiarity with Microsoft Excel, Outlook, and Word
• Excellent time management skills
• Ability to work independently
• Ability to handle multiple tasks, projects, duties, and priorities when assigned
• Excellent writing and documentation skills

Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts