Accounts Receivable Research Specialist 1

Old Dominion Freight Line - Thomasville, NC

Full-time

Thomasville, NC

10,001+ employees

Truck Transportation

About the position

At Old Dominion, we are committed to maintaining our reputation as the premier transportation solutions provider in the industry. We pride ourselves on our family spirit and the dedication of our employees, who are the cornerstone of our success. We are currently seeking individuals who are not only skilled but also share our values of innovation and exceeding expectations. The role involves coordinating all processes related to the collection of funds due, which includes working with third-party logistics entities such as brokers and freight forwarders. This position is crucial in ensuring that our financial operations run smoothly and efficiently. As a member of our team, you will be responsible for communicating with past due customers through telephone and email to resolve disputes and collect owed revenue. You will inquire about the reasons for slow payments or non-payments and take appropriate actions based on the information gathered. Making educated judgment calls on account decisions will be essential, as you will need to collaborate with NAE's and management, utilizing information from pricing, costing, operations, EDI, and claims to inform your decisions. Additionally, you will ensure that proper billing addresses are maintained, confirm linkages, and pricing for total problem resolution. Establishing a good working rapport with customer contacts is vital, as is communicating any special customer needs to other departments and following up on the completion of tasks. You will also be tasked with researching check applications, refunds, and cash applications, as well as preparing spreadsheets or customized documents to facilitate the collection of funds. Sending aging reports, documents, invoice recaps, and other related information to customers will also be part of your responsibilities. Effective communication with sales, internal customers, and management will be necessary to act in the best interest of Old Dominion and our customers.

Responsibilities

• Communicate with past due customers via telephone and/or email to resolve disputes and collect owed revenue.
• Inquire as to reasons for slow payment or non-payment and act on information obtained from our customer.
• Make educated judgment calls on account decisions with NAE's and management, based on information obtained from pricing, costing, operations, EDI and claims.
• Ensure proper billing addresses, confirm linkage and pricing for total problem resolution.
• Establish good working rapport with customer contacts.
• Communicate special customer needs to other departments and follow up on completion of tasks.
• Research check application, refunds and cash application.
• Prepare spreadsheets or other customized documents for customers to facilitate collection of funds.
• Send aging, documents, invoice recaps and other related information to customers.
• Communicate with sales, other internal customers and management in the best interest of OD and our customers.

Requirements

• High school diploma or equivalent.
• Experience in the transportation industry preferred.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office.
• Proficient with 10 key.
• Strong interpersonal and telephone skills.

Benefits

• Great Health Benefits including a Zero premium medical plan for employee only coverage.
• Short Term & Long Term Disability.
• Flex Spending Accounts.
• 401k Retirement plan with company match and additional company annual discretionary match opportunity.
• Life Insurance.
• Wellness Program.
• Tuition Reimbursement for Drivers and Technicians.
• Training and growth opportunities to build a career.