Old Dominion Freight Line - Thomasville, NC
posted 3 months ago
At Old Dominion, we are committed to maintaining our reputation as the premier transportation solutions provider in the industry. We pride ourselves on our family spirit and the dedication of our employees, who are the cornerstone of our success. We are currently seeking individuals who are not only skilled but also share our values of innovation and exceeding expectations. The role involves coordinating all processes related to the collection of funds due, which includes working with third-party logistics entities such as brokers and freight forwarders. This position is crucial in ensuring that our financial operations run smoothly and efficiently. As a member of our team, you will be responsible for communicating with past due customers through telephone and email to resolve disputes and collect owed revenue. You will inquire about the reasons for slow payments or non-payments and take appropriate actions based on the information gathered. Making educated judgment calls on account decisions will be essential, as you will need to collaborate with NAE's and management, utilizing information from pricing, costing, operations, EDI, and claims to inform your decisions. Additionally, you will ensure that proper billing addresses are maintained, confirm linkages, and pricing for total problem resolution. Establishing a good working rapport with customer contacts is vital, as is communicating any special customer needs to other departments and following up on the completion of tasks. You will also be tasked with researching check applications, refunds, and cash applications, as well as preparing spreadsheets or customized documents to facilitate the collection of funds. Sending aging reports, documents, invoice recaps, and other related information to customers will also be part of your responsibilities. Effective communication with sales, internal customers, and management will be necessary to act in the best interest of Old Dominion and our customers.