Accounts Receivable Specialist, Bi-Lingual (English/Portuguese)

$75,000 - $90,000/Yr

Unclassified - New York, NY

Full-time - Entry Level

Remote - New York, NY

101-250 employees

About the position

Circle is laying the groundwork to move aggressively up-market, focusing on mid-market and enterprise accounts that require more payment flexibility and dedicated care from our finance team. As the Accounts Receivable (AR) Specialist, you will play a crucial role in connecting with and nurturing customer relationships to ensure our order-to-cash process operates smoothly. This is a brand-new role, providing you with the unique opportunity to design and implement all accounts receivable processes from scratch. You will set the foundation and establish best practices that will shape how AR functions within the organization. You will be supported by our small but mighty finance team throughout this process. We have a strong preference for candidates in AMER time zones (North or South America). This role requires bi-lingual fluency in both English and Portuguese.

Responsibilities

• Build the Accounts Receivable function from scratch.
• Monitor billing process automated by Stripe for small business (SMB) accounts.
• Process billing for mid-market (MM) accounts.
• Maintain accounts receivable records to ensure customer accounts are up-to-date.
• Monitor and act on aged balances and delinquencies, working with customer support to solve delinquent accounts for our SMB customers, and monitoring and collecting accounts receivable for our MM customers directly (proactive & reactive).
• Monitor renewals for MM accounts.
• Monitor and act on fraud prevention tactics.
• Monitor and solve customer disputes.
• Report on AR metrics.
• Identify uncollectible accounts for write-off.
• Support financial month-end closing.
• Collaborate with cross-function teams, including Sales, Customer Support, and Customer Success.

Requirements

• Strong alignment with our values.
• Proficient in English (spoken, written, and reading) at a CEFR Level C1 / ILR Level 5, as well as Portuguese (bi-lingual).
• Ability to work in a fast-paced environment, manage multiple projects simultaneously, and meet deadlines.
• Strong spreadsheet skills (e.g., Google Sheets, MS Excel, etc.).
• At least 2 years of experience working in a SaaS Accounts Receivable role.
• Customer-focused with a passion for nurturing relationships with customers.
• Excellent written and verbal communication skills, able to communicate clearly and concisely with clients.
• Analytical with strong attention to detail and a problem-solver.
• Team player with a positive attitude, strong work ethic, and commitment to continuous improvement.
• Ability to work independently and collaborate effectively in a team environment.
• Thrives with autonomy and is self-motivated.

Nice-to-haves

• Experience working with Stripe.
• Experience working with CPQ tools.

Benefits

• Fully remote: work from anywhere in the world!
• Autonomy and trust to do your job: we care about outcomes over everything else.
• Paid time away: all employees are given 35 days of PTO annually.
• Paid sabbatical after 5 years.
• Generous U.S. benchmarked compensation and startup equity.
• Awesome medical coverage with 100% coverage for you and your family, or medical reimbursement options where applicable.
• Parental leave for parents expanding their family, or just starting one.
• Home office stipend to help you get up and running.
• Learning & development stipend to help you level up your professional skills.
• Annual bonus potential for roles that don't already receive variable income or commission.
• Company retreats: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world!