Casella Waste Systems - Rutland, VT
posted 2 months ago
The Accounts Receivable Specialist at Casella Waste Systems, Inc. plays a crucial role in managing customer accounts and ensuring timely payments. This position is centered around providing excellent customer service while building strong relationships with consumers. The specialist will be responsible for implementing collection processes for past due accounts, utilizing various systems to manage customer accounts effectively. This includes documenting all internal and external communications to ensure accurate transmission of customer interactions and maintaining a high level of customer satisfaction. In this role, the specialist will assess critical information within customer accounts to determine the best course of action while retaining the customer. They will manage a portfolio of customers, communicating through various channels such as phone, fax, email, and customer portals regarding account balances. Active listening and effective communication are essential skills, as the specialist will need to confirm or clarify information to resolve customer questions and concerns. The position requires adherence to departmental procedures to provide consistent customer experiences and to act as a liaison between customers and other departments to mitigate credit risk. The Accounts Receivable Specialist will also participate in training and learning opportunities to expand their knowledge of the company’s products, sales, and services. This role is designed for individuals looking to advance their careers in finance and accounting, with clear pathways for growth from entry-level to senior positions based on demonstrated competencies and experience.