Accounts Receivable Specialist - Career Advancement Opportunities!!!

Casella Waste Systems - Rutland, VT

Full-time - Entry Level

Rutland, VT

Waste Management and Remediation Services

About the position

The Accounts Receivable Specialist at Casella Waste Systems, Inc. is responsible for providing excellent customer service related to accounts receivable functions. This role focuses on building consumer relationships, securing payments, and assisting customers with billing and service inquiries. The specialist will implement collection processes, manage customer portfolios, and act as a liaison between customers and other departments to mitigate credit risk.

Responsibilities

• Implement collection processes for past due accounts utilizing multiple systems involved in the management of customer accounts.
• Document all internal and external communications to ensure proper transmission of customer interactions.
• Assess critical information within customer accounts to determine the best course of action while retaining the customer.
• Manage a portfolio of customers by communicating via phone, fax, email, and customer portals regarding balances.
• Engage in active listening with customers, confirming or clarifying information to resolve questions and concerns.
• Respond efficiently and accurately to customers, explaining possible solutions and ensuring they feel supported and valued.
• Adhere to all departmental procedures regarding daily operations to provide consistent customer experiences.
• Act as a liaison between customers and other departments within the organization to mitigate credit risk.
• Participate in training and other learning opportunities to expand knowledge of the company, products, sales, and services.

Requirements

• Associate's degree or equivalent experience in accounting or finance-related field.
• 0-2 years of accounting or related experience.
• Proficiency with Microsoft Office Applications and basic to intermediate knowledge of Excel.
• Excellent verbal, written, analytical, and formal presentation skills.
• Ability to work under pressure and meet specific timelines.

Nice-to-haves

• Bachelor's degree in accounting or finance-related field.
• Customer service experience.

Benefits

• Medical, Dental, Vision, Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
• Career Pathways