Accounts Receivable Specialist III

Shift4 Corporation - Center Valley, PA

Full-time

Center Valley, PA

Merchant Wholesalers, Durable Goods

About the position

Shift4 is seeking a proficient Accounts Receivable (A/R) Specialist III who possesses extensive knowledge of the complete order-to-cash process. This role is critical in tracking and analyzing customer accounts receivable balances, ensuring that financial data is accurately calculated, recorded, inputted, and processed. The ideal candidate will engage with clients to recover outstanding payments while maintaining positive relationships, which is essential for the company's success. Exceptional communication and negotiation skills are imperative, as the role requires the ability to work autonomously and provide top-notch customer service for balance inquiries, process and review account adjustments, and resolve invoice discrepancies. The A/R Specialist will perform daily cash applications, manage designated accounts, and analyze historical data of unpaid invoices. They will also be responsible for locating and communicating with clients when contact information is unavailable, implementing strategies to facilitate punctual debt payments, and monitoring payments and refunds. Collaboration with the Accounts Receivable team is necessary to resolve billing and customer credit issues, update account status records, and report on collection activities and accounts receivable status. Effective communication with operations management regarding customer accounts is paramount to ensure smooth operations and customer satisfaction.

Responsibilities

• Perform daily cash application, including calculating, recording, and processing financial data.
• Manage designated accounts to liaise with clients and retrieve outstanding debts.
• Analyze historical data of all unpaid invoices.
• Locate and communicate with clients when contact information is unavailable.
• Implement strategies to facilitate punctual debt payments.
• Monitor payments and refunds.
• Resolve billing and customer credit issues in collaboration with the Accounts Receivable team.
• Update account status records and collection efforts.
• Report on collection activities and accounts receivable status.

Requirements

• Associates/Bachelor's degree in Business or a related field.
• 5+ years of experience applying customer payments, reconciling with bank accounts, and performing month-end close reconciliation.
• 5+ years of experience in collections.
• 5+ years in a customer service position.
• Experience using Oracle's modules for Accounts Receivable and Collections.
• Knowledge of billing procedures and collection techniques (e.g., skip tracing).
• Familiarity with laws related to debt collection (e.g., FDCPA).
• Working knowledge of MS Office and databases.
• Ability to perform with patience and manage stress effectively.
• Excellent communication skills (written and oral).
• Skilled in negotiation.
• Proficient problem-solving skills.

Nice-to-haves

• Familiarity with Oracle Accounts Receivable reporting preferred.
• Working knowledge of retrieving supportive documentation for aged balances from various accounting systems (e.g., Oracle, NetSuite) preferred.