Accounts Receivable Specialist, Patient Pay - Monroeville, PA (Hybrid)

$35,360 - $59,197/Yr

CVS Health - Monroeville, PA

Full-time - Entry Level

Monroeville, PA

10,001+ employees

Health and Personal Care Retailers

About the position

CVS Health, a Fortune Five company, is seeking a full-time Accounts Receivable Specialist for our Specialty Pharmacy located in Monroeville, PA. This position is crucial in ensuring timely and accurate account payments for outstanding balances while providing exceptional customer service to patients, healthcare professionals, and insurance carriers. The role is designed to support our mission of delivering enhanced human-centric health care in a rapidly changing world. As an Accounts Receivable Specialist, you will be part of a collaborative team environment where you will have access to all the necessary tools and resources to succeed. The position operates on a Monday to Friday schedule from 8:00 AM to 4:30 PM EST and includes a hybrid work model, allowing for a blend of in-office and remote work. Training for this role will last for three weeks, equipping you with the knowledge and skills needed to excel in your responsibilities. In this role, you will be responsible for collecting payments, scheduling payments, and reviewing resident statements of account for accuracy in charges and proper account handling. You will work in a fast-paced, customer service-oriented environment, focusing on resolving patient account balances effectively. Your ability to communicate clearly and empathetically with customers will be essential in this position, as you will be the point of contact for patients and healthcare professionals regarding their accounts. The role requires a keen attention to detail and the ability to manage multiple tasks simultaneously while maintaining a high level of accuracy and customer satisfaction.

Responsibilities

• Collecting payments from patients and insurance carriers.
• Scheduling payments and managing payment plans.
• Reviewing resident's statement of account for accuracy of charges and proper account handling.
• Resolving patient account balances in a customer service-oriented environment.
• Communicating effectively with customers and healthcare professionals on the phone.

Requirements

• 1+ year(s) experience in medical or healthcare billing related work (e.g., collections, balance overview, payments, payment plans).
• Experience communicating with customers/members on the phone.
• Must live within a 1 hour commute from the Monroeville, PA office.

Nice-to-haves

• Experience with Explanation of Benefits (EOB).
• 1+ year(s) experience in self-pay collections.
• 1+ year(s) experience in Microsoft Office, specifically Microsoft Excel, Microsoft Outlook, and Microsoft Word.
• Ability to multi-task and manage simultaneous projects in a fast-paced environment.
• Strong attention to detail and problem-solving skills.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Paid Time Off (PTO)
• Paid holidays