Accounts Receivable Specialist, Patient Pay - Monroeville, PA (Hybrid)

$35,360 - $59,197/Yr

CVS Health - Bethel Park, PA

Full-time - Entry Level

Bethel Park, PA

10,001+ employees

Health and Personal Care Retailers

About the position

CVS Health, a Fortune Five company, is seeking a dedicated Accounts Receivable Specialist for our Specialty Pharmacy located in Monroeville, PA. This full-time position is designed for individuals who are passionate about delivering exceptional customer service while ensuring timely and accurate account payments for outstanding balances. The role is pivotal in maintaining the financial health of our operations and requires a collaborative approach within a team-oriented environment. As an Accounts Receivable Specialist, you will be responsible for collecting payments, scheduling payments, and reviewing resident statements of account for accuracy. You will work in a fast-paced environment, assisting patients, healthcare professionals, and insurance carriers to resolve account balances effectively. The position operates on a Monday to Friday schedule from 8:00 AM to 4:30 PM EST, and it offers a hybrid work model. New hires will undergo a comprehensive three-week training program to equip them with the necessary skills and knowledge to excel in their role. At CVS Health, we are committed to providing our employees with the tools and resources they need to succeed, fostering a culture of innovation and personal growth. Our Heart At Work Behaviors™ guide our commitment to delivering human-centric healthcare, ensuring that every employee feels empowered to contribute to our mission of making healthcare more personal, convenient, and affordable.

Responsibilities

• Collecting payments from patients and insurance carriers.
• Scheduling payments and managing payment plans.
• Reviewing resident's statement of account for accuracy of charges and proper account handling.
• Working in a customer service-oriented environment to resolve patient account balances.
• Collaborating with team members to ensure efficient account management.

Requirements

• 1+ year(s) experience in medical or healthcare billing related work (e.g., collections, balance overview, payments, payment plans).
• Experience communicating with customers/members on the phone.
• Must live within a 1-hour commute from the Monroeville, PA office.

Nice-to-haves

• Experience with Explanation of Benefits (EOB).
• 1+ year(s) experience in self-pay collections.
• 1+ year(s) experience in Microsoft Office, specifically Microsoft Excel, Microsoft Outlook, and Microsoft Word.
• Ability to multi-task and manage simultaneous projects in a fast-paced environment.
• Strong attention to detail and problem-solving skills.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Paid Time Off (PTO)
• Paid holidays