Accounts Receivable Specialist, Patient Pay - Monroeville, PA (Hybrid)

$35,360 - $59,197/Yr

CVS Health - Pittsburgh, PA

Full-time - Entry Level

Pittsburgh, PA

10,001+ employees

Health and Personal Care Retailers

About the position

CVS Health, a Fortune Five company, is seeking a dedicated Accounts Receivable Specialist for our Specialty Pharmacy located in Monroeville, PA. This full-time position is essential in ensuring timely and accurate account payments for outstanding balances while providing exceptional customer service to patients, healthcare professionals, and insurance carriers. The role is designed to support our mission of delivering enhanced human-centric health care, and we are committed to equipping our team members with the necessary tools and resources to thrive in a collaborative environment. The position operates on a Monday to Friday schedule from 8:00 AM to 4:30 PM EST, and it is a hybrid role that allows for a combination of in-office and remote work. New hires will undergo a comprehensive three-week training program to ensure they are well-prepared for their responsibilities. As an Accounts Receivable Specialist, you will be responsible for collecting and scheduling payments, reviewing resident statements for accuracy, and working in a fast-paced, customer service-oriented environment to resolve patient account balances. This role is crucial in maintaining the financial health of our operations and ensuring that our patients receive the best possible service. We pride ourselves on our Heart At Work Behaviors™, which empower our employees to contribute to a culture of innovation and personal care in health services. In addition to a competitive salary, CVS Health offers a comprehensive benefits package that includes medical, dental, and vision insurance, as well as a variety of supplemental benefits and discount programs. Employees enjoy sixteen paid days off and ten paid holidays each year, reflecting our commitment to work-life balance and employee well-being.

Responsibilities

• Collecting payments from patients and healthcare providers.
• Scheduling payments and managing payment plans.
• Reviewing resident's statement of account for accuracy of charges and proper account handling.
• Working in a customer service-oriented environment to resolve patient account balances.
• Collaborating with team members to ensure efficient account management.

Requirements

• 1+ year(s) experience in medical or healthcare billing related work (e.g., collections, balance overview, payments).
• Experience communicating with customers/members on the phone.
• Must live within a 1 hour commute from the Monroeville, PA office.

Nice-to-haves

• Experience with Explanation of Benefits (EOB).
• 1+ year(s) experience in self-pay collections.
• 1+ year(s) experience in Microsoft Office, specifically Excel, Outlook, and Word.
• Ability to multi-task and manage simultaneous projects in a fast-paced environment.
• Strong attention to detail and problem-solving skills.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Paid Time Off (PTO)
• Paid holidays