NAPA Auto Parts - Torrance, CA
posted 4 months ago
The Accounts Receivable Specialist - Payment Applications is a vital role within our Accounts Receivable team, dedicated to providing exceptional customer service to both internal and external customers. This position focuses on resolving unapplied payments through proactive outreach to customers to obtain necessary remittances. The specialist will also respond to inquiries from customers and various internal departments, ensuring that all payment-related issues are addressed promptly and effectively. The role is designed to enhance customer satisfaction and streamline payment processes, contributing to the overall efficiency of the accounts receivable function. In this position, the specialist will engage in Remittance Recovery functions, which involve contacting customers via phone calls, emails, and letters to obtain remittances for unapplied payments on their accounts. Additionally, the specialist will conduct thorough research and perform account maintenance to address internal and external inquiries related to payment applications, including the reversal of payments, posting payments, and managing write-offs. The role also includes providing Level 2 support for assigned data entry specialists, ensuring that all team members are equipped to handle their responsibilities effectively. Building and maintaining productive relationships with key external and internal customers is crucial for success in this role. The specialist will be responsible for managing and delivering results for an assigned cluster of locations, ensuring that all accounts are handled with a customer-centric approach. Additional tasks may be assigned as needed, allowing for flexibility and growth within the position.