Accounts Receivable Specialist (Remote)

$45,760 - $49,920/Yr

Staples - Framingham, MA

Full-time - Entry Level

Remote - Framingham, MA

Merchant Wholesalers, Nondurable Goods

About the position

As an Accounts Receivable Specialist at Staples, you will play a crucial role in the finance team, which partners with various areas of the business to drive results and provide financial expertise. Your primary responsibility will be to collect cash for open Accounts Receivable, ensuring that payments are received in a timely manner. You will follow up regularly with customers until a payment resolution is achieved, and escalate any issues or concerns to the Team Lead as necessary. Your ability to research Accounts Receivable issues and reconcile payment remittances will be essential in minimizing bad debt write-offs and maximizing cash receipts, all while maintaining a sensitive approach to both internal and external customers. In this role, you will adhere to established collection strategies and complete tasks related to cash on account, escalations, and credit reviews within expected Service Level Agreements (SLAs). You will be responsible for promptly resolving billing and Accounts Receivable issues, while also identifying potential opportunities for process improvement. Your independent work will involve conducting root cause analysis on customer issues and negotiating significantly past due balances through payment plans or settlement processes. Effective communication with customers' Accounts Payable Supervisors, Managers, and Directors will be a key aspect of your role, as you strive to build strong collaborative relationships between the Collections teams and other internal departments, particularly Sales and Customer Service.

Responsibilities

• Collect cash for open Accounts Receivable.
• Follow up regularly with customers until payment resolution is received.
• Escalate issues or concerns to the Team Lead as necessary.
• Research Accounts Receivable issues and reconcile payment remittances.
• Minimize bad debt write-offs and maximize cash receipts while being sensitive to customers.
• Adhere to collection strategies and complete tasks within expected SLAs.
• Promptly resolve billing and Accounts Receivable issues and identify opportunities for process improvement.
• Perform root cause analysis on customer issues independently.
• Negotiate significantly past due balances via payment plans or settlements.
• Communicate with customers' Accounts Payable Supervisors, Managers, and Directors.

Requirements

• 2+ years experience in B2B Credit and Collections or an Associates or Bachelors Degree.

Nice-to-haves

• Associates or Bachelors Degree in Business Management or Finance.
• Experience with Collection Software (Webcollect, Getpaid, etc.).
• Understanding of Accounting Principles.
• Understanding of Credit Management processes.
• Proficiency in Microsoft suite and O365.
• Familiarity with different methods of billing and invoicing customers.

Benefits

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts.
• Company Match 401(k).
• Physical and Mental Health Wellness programs.