Accounts Receivable Specialist Team Lead

Als Environmental - Houston, TX

Full-time - Mid Level

Houston, TX

Professional, Scientific, and Technical Services

About the position

The Accounts Receivable Specialist Team Lead at ALS Environmental is responsible for overseeing the daily accounts receivable functions, ensuring timely collections, and providing support to the collection team. This role involves direct interaction with clients, management, and various departments to resolve discrepancies and maintain accurate financial records. The position emphasizes leadership, training, and the development of effective collection strategies to enhance the overall efficiency of the accounts receivable process.

Responsibilities

• Respond to collection emails from previous collection efforts.
• Take the lead on all collection activities, especially for larger clients.
• Serve as the primary contact for management and ensure projects are completed.
• Support collectors by answering questions, solving problems, and providing collection advice.
• Create collection plans and direct the collection team.
• Set an example by achieving all collectors' goals as established by management.
• Train new and existing collectors on best collection practices.
• Review AR Mailbox and personal mailbox for customer correspondence.
• Research customer discrepancies and follow up on past due invoices.
• Create and send Certified Demand Letters for severely delinquent accounts.
• Place past due accounts on credit hold in Oracle and notify project managers.
• Research payment status and determine if credit holds should be removed.
• Assist with account reconciliations and follow up on outstanding balances for larger customer accounts.
• Document notes in Excel and forward customer requests to the respective lab.
• Attend weekly collection calls with labs and update customer information in Oracle.
• Email reminders of payment due for customers with monthly payments.
• Process manual credit memos for overpayments as requested.

Requirements

• Minimum Bachelor's degree in accounting, finance, business administration, or a closely related field.
• Minimum of five years of experience in collections, finance, accounts receivable, or related areas.
• Minimum of five years of experience with ERP systems and Microsoft Office, particularly Excel (pivots and advanced formulas); Oracle experience is a plus.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Employee assistance program
• Vision insurance
• Retirement plan with company match
• Structured wage increases
• Additional vacation days for years of service
• Business support for education or training after 9 months
• Learning & development opportunities (unlimited access to e-learnings and more)