Accounts Receivable Specialist

Trova Group - Pleasant Prairie, WI

Full-time - Entry Level

Pleasant Prairie, WI

About the position

The Accounts Receivable Specialist will be responsible for managing incoming payments, maintaining accurate financial records, and ensuring the timely collection of outstanding invoices. This role is essential for supporting the financial operations of the organization and requires a detail-oriented individual with strong data entry skills and proficiency in accounting software.

Responsibilities

• Notify management of high-risk accounts through Top 10 and territory aging reviews.
• Maintain low portfolio aging by working with customers to determine reasons for overdue payments and problem solving.
• Contact customers by phone and email to advise of past due invoices and open credit balances daily.
• Field inbound calls and emails from customers.
• Update customer account information and contact preferences.
• Assist with ad hoc projects, queries, and responsibilities related to assigned portfolio.
• Record information about financial status of customers and status of collection efforts.
• Meet daily and weekly department metrics for outgoing and incoming calls/emails.
• Reply to, sort, and file a high volume of email correspondence.
• Provide superior customer service to internal and external customers including but not limited to Cash Applications, Credit, Customer Service, and Sales.
• Cross train as a backup for department projects such as chargebacks, overnight declined credit cards and dispute workflow.

Requirements

• Strong understanding of financial concepts.
• Excellent data entry skills.
• Proficiency in accounting software.