Accounts Receivable Specialist

Robert Half - Marshall, MI

Full-time - Entry Level

Marshall, MI

Administrative and Support Services

About the position

The Accounts Receivable Specialist role at Robert Half in Marshall, Michigan, is focused on managing the collection and follow-up of self-pay accounts within the Healthcare/NHS industry. This long-term contract position requires strong communication and analytical skills to assist patients with their accounts and ensure compliance with established procedures.

Responsibilities

• Make collection calls on accounts as per established procedure, tactfully negotiating with patients over amounts owed.
• Process and assist patients in arranging a payment method that aligns with our procedures.
• Aid patients in qualifying for our financial assistance program, understanding and analyzing large volumes of numerical and financial data in the process.
• Maintain a clear, concise, and complete history on each account as per the procedure.
• Determine patient insurance status, and input the information into the system, ensuring the bill is sent to the appropriate payer.
• Respond to patients' requests for information in a timely manner and in accordance with our established procedure.
• Handle a high volume of incoming calls, providing assistance to patients as needed.
• Assist patients with queries regarding insurance coverage and balances due.

Requirements

• Proven experience in Collection Processes and Collection Operations
• Demonstrable knowledge and skills in Accounts Receivable (AR)
• Excellent Customer Service abilities
• Background in the Health Care industry, preferably within the NHS
• Proficiency in handling Inbound and Outbound Calls
• Advanced skills in Microsoft Excel
• Ability to work collaboratively in a team as well as independently
• Strong analytical, problem-solving, and decision-making skills
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Ability to maintain confidentiality of sensitive information
• Ability to manage multiple tasks and prioritize work to meet deadlines
• Commitment to continuous learning and improvement
• Compliance with all applicable laws, regulations, and policies.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan