Truly Nolen Of America - Orlando, FL

posted 2 months ago

Full-time - Entry Level
Orlando, FL
1,001-5,000 employees
Administrative and Support Services

About the position

We are seeking a professional Accounts Receivable Specialist with patience, accountability, and a genuine passion for providing a quality customer experience. This role is ideal for problem solvers who enjoy working independently and as part of a team, and are looking to start a career path! As an Accounts Receivable Specialist, you will secure revenue by contacting customers with past due balances for the world's largest family-owned pest control company. Your job will involve speaking with current customers regarding declined credit cards, verifying balance/receipts, and resolving discrepancies while ensuring customer satisfaction. You will answer incoming and make outgoing phone calls, perform data entry (notating accounts), and ensure accuracy of information. Additionally, you will facilitate swift payment of invoices due by making collection attempts via phone or email to outstanding accounts. We are looking for candidates with previous experience working with customers, good typing skills, and computer literacy. You should be a true professional committed to working full-time. Your excellent communication, organization, and problem-solving skills are crucial within our fast-paced service industry business. Attention to detail and meeting deadlines will make you a successful candidate! We will provide you with all the training you need to be a success!

Responsibilities

  • Contact customers with past due balances to secure revenue.
  • Speak with current customers regarding declined credit cards.
  • Verify balance/receipts and resolve discrepancies.
  • Ensure customer satisfaction during interactions.
  • Answer incoming and make outgoing phone calls.
  • Perform data entry and ensure accuracy of information.
  • Facilitate swift payment of invoices due by making collection attempts via phone or email.

Requirements

  • Previous experience working with customers.
  • Good typing skills and computer literacy.
  • Excellent communication skills.
  • Strong organizational skills.
  • Problem-solving skills.
  • Attention to detail and ability to meet deadlines.

Nice-to-haves

  • Experience in accounts receivable or collections.
  • Familiarity with customer service best practices.

Benefits

  • Excellent compensation
  • Paid training
  • Medical, dental, and vision insurance
  • 401k plan
  • Paid time off (PTO)
  • Ongoing incentives plans
  • Continuous training and development
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