ACCOUNTS RECEIVABLE SPECIALIST

Tower Laboratories Ltd. - Essex, CT

Full-time - Entry Level

Essex, CT

Chemical Manufacturing

About the position

The Accounts Receivable Specialist at Tower Laboratories is a key member of the Accounting team, primarily responsible for managing accounts receivable and debit management. This role involves processing customer chargeback disputes, ensuring accuracy and attention to detail, and providing excellent customer service. The position also includes receptionist duties and maintaining office supply inventory, making it a multifaceted role within the company.

Responsibilities

• Daily review of customer chargeback deductions.
• Research and verify legitimacy of deductions.
• Resolve deduction discrepancies by communicating with customers, freight carriers, and internal departments.
• Process necessary documentation for shortage deductions.
• Prepare documents for non-payment cancellation and reinstatement processes.
• Collect balances due or review for potential credit memos.
• Back up for cash receipts posting and invoicing.
• Ensure organized, detailed collection notes are made within the company's ERP system.
• Adhere to policy and procedures per customer sales contracts and chargeback processes.
• Partner with Sales & Warehouse Management to support business process continuous improvement activities.
• Create weekly customer cash forecast for executive management.
• Prepare daily bank deposit slips and back up for applying payments to the accounting system.
• Daily mail pickup and drop off, sort and distribute mail.
• Perform receptionist duties, covering front desk and greeting visitors according to Visitor Policy.
• Maintain inventory of office supplies and toner for copiers.

Requirements

• Strong knowledge of the chargeback process.
• Proficient in the use of ERP and Customer/Freight Carrier claim web portals.
• Knowledge of spreadsheet (Excel) and accounting software.
• Strong attention to detail.
• Exceptional customer service skills for internal and external customers.
• Ability to analyze and resolve disputes in a timely manner.
• Excellent communication skills.
• Ability to manage multiple tasks.
• Associate's degree in Accounting or equivalent work experience in Accounts Receivable.
• Previous experience in credit & collections highly preferred.

Benefits

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Tuition assistance
• Free uniforms
• Safety shoe & glasses reimbursements
• Discretionary bonuses
• Generous PTO
• Paid holidays