Accounts Receivable Specialist

Brookdale Senior Living - Milwaukee, WI

Full-time - Entry Level

Remote - Milwaukee, WI

Nursing and Residential Care Facilities

About the position

The Accounts Receivable Specialist at Brookdale Senior Living is responsible for providing exceptional customer service and resolving account-related issues for customers and associates. This role involves auditing customer accounts, addressing billing errors, and ensuring timely resolution of discrepancies to maintain high customer satisfaction. The position also includes training associates on accounts receivable policies and identifying potential account issues through regular reporting.

Responsibilities

• Provide customer service and account resolution to Brookdale customers and associates.
• Research and resolve billing errors, disputes, and cash application issues through regular audits.
• Resolve account inquiries and escalate unresolved discrepancies for timely resolution.
• Assist in training associates on Accounts Receivable policies and procedures.
• Identify potential customer account issues through review of generated reports and queries.

Requirements

• High school diploma or GED is required.
• Minimum of one year of customer service experience in a blended call center environment is required.
• Experience with a multi-channel product environment is preferred.
• Knowledge of general accounts receivable concepts and systems is required.
• Proficiency in Microsoft Office (Excel, Word, etc.) is required.
• Detail-oriented, organized, and accurate with strong verbal and written communication skills.

Nice-to-haves

• Experience in a multi-channel product environment.

Benefits

• Full suite of health insurance
• Life insurance
• Retirement plans
• Tuition Reimbursement
• Pet Insurance
• Adoption Reimbursement Benefits
• Variety of Associate Discounts
• Early Access to Paycheck with Earned Wage Access