Accounts Receivable Specialist

Bloomnet - Jacksonville, FL

Full-time

Jacksonville, FL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Accounts Receivable Specialist at BloomNet will play a crucial role in the Credit & Collections department, focusing on managing customer accounts and improving collection processes. This position involves direct interaction with customers and senior management, requiring strong communication and organizational skills to ensure timely payments and maintain positive customer relations.

Responsibilities

• Make and manage outbound collection calls in a professional manner while keeping and improving customer relations.
• Process credit card payments and review daily credit card uploads.
• Reconcile check and credit card payments.
• Review daily aging for account insights.
• Leverage various technologies and software tools, including LexisNexis, Lifecycles in Salesforce, and ContractPal.
• Manage, monitor, and document debt recovery of collection efforts within account portfolio.
• Identify issues attributing to account delinquency, document, and present to Management.
• Enlist the efforts of other departments (including Sales, Technology, and Publications) to resolve florist billing disputes and accelerate the collection process.
• Assist with network monitoring during holiday peak seasons.
• Special AR projects as assigned.

Requirements

• Bachelor's degree or equivalent work experience.
• 3 years of Accounts Receivable experience (required).
• 3 years of Salesforce Collections experience (preferred).
• Oracle, AR Module experience preferred.
• Proficiency in Microsoft Outlook and Excel (required).
• Detail-oriented and extremely organized.