Accounts Receivable Specialist

CoStar Group - Richmond, VA

Full-time - Mid Level

Richmond, VA

Real Estate

About the position

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. At CoStar Group, our finance group centralizes transaction processes, providing accurate reporting, financial resolutions, and proper forecasting analysis. Joining the team offers access to financial specializations, including accounts payable, accounts receivable, cash and asset management, client contracts and billing, and revenue recognition. We are currently seeking an experienced Accounts Receivable Specialist to join our team in our Richmond location. The Accounts Receivable Specialist will be responsible for full life cycle accounts receivable management in a fast-paced, high volume, customer centric, metrics driven environment.

Responsibilities

• Accountable for improving AR performance through concise AR Aging metrics.
• Identify and resolve customer issues related to slow pay or non-payment of invoices through pro-active communication with clients and the sales team.
• Drive high customer satisfaction, measured by CSAT and NPS, and retention levels through relationship building, professional and courteous communication.
• Become proficient in understanding of company A/R-Collections life cycle, especially related to root cause analysis and AR aging prevention within a 3-month time frame.
• Coordinate and escalate slow or non-pay accounts at 60-days thresholds with sales organization and AR Management for support.
• Balance portfolio performance with supporting occasional projects and Adhoc reporting requests.

Requirements

• Bachelor's degree required from an accredited, not-for-profit University or College.
• 2+ years of experience in the financial services industry, including roles in consumer and/or commercial collections, accounts payable, billing, cash applications, or customer service within a corporate environment.
• Proven ability to actively resolve customer inquiries in a timely manner and with a high degree of customer service.
• Ability to work within time deadlines by prioritizing workload and understanding the priority business outcomes.
• Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter and develop basic formulas (pivot tables and V-lookups).
• Excellent oral and written communication skills required.
• Oracle Advanced Collections experience preferred.
• Experience collaborating and communicating with other internal business partners.
• Strong focus and attention to detail.
• Ability to be flexible and adapt to changing situations at a high growth company, especially in the period of month/quarter/year-end closing.

Nice-to-haves

• Accounts Receivable Collections experience.
• Evidence of strong academic performance in college.

Benefits

• Employee stock purchase plan
• Health insurance
• On-site gym
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching