Accounts Receivable Specialist

Deca Dental Group - Dallas, TX

Full-time - Entry Level

Dallas, TX

Ambulatory Health Care Services

About the position

DECA Dental Group is seeking an Accounts Receivable Specialist to join our team in Dallas, TX. As a clinician-founded and clinician-led dental service organization, DECA has been committed to providing high-quality, affordable dental care since 2008. The ideal candidate will play a crucial role in managing the accounts receivable process, ensuring that all billing and collections are handled efficiently and effectively. This position is integral to our operations as we continue to expand our footprint under the Ideal Dental brand. In this role, you will be responsible for following up on dental billing and accounts receivable for all payer types. You will process dental insurance Explanation of Benefits (EOBs), manage appeals and denials, and ensure that denial resolutions are handled appropriately. Collecting and reviewing patient insurance information is essential to complete the billing, collections, appeal, and cash processes. You will utilize various means for collections, including phone, fax, mail, and online methods, to ensure timely payments. Exceptional customer service is a key component of this role, as you will be interacting with both internal and external customers. You will need to resolve requests in a timely and accurate manner, escalating complaints as necessary. Additionally, you may be required to perform other duties to support the Billing department as needed. This position offers a supportive work environment where your career goals are prioritized, and you will receive paid training to set you up for success.

Responsibilities

• Following up on dental billing and accounts receivable for all payer types
• Processing dental insurance EOBs, appeals, denials, and following up with denial resolutions appropriately
• Collecting and reviewing all patient insurance information needed to complete the billing, collections, appeal, and/or cash processes
• Effectively utilizing various means for collections, including but not limited to phone, fax, mail, and online methods
• Providing exceptional customer service to internal and external customers while resolving any requests in a timely and accurate manner and escalating complaints accordingly
• Performing other duties as required to support the Billing department.

Requirements

• Demonstrate excellent decision making, analytical, and problem-solving skills
• Must be extremely detailed oriented and organized
• Ability to effectively and professionally communicate verbally and in writing with all levels of the organization
• Ability to work independently and in a team setting
• Must have exceptional time management and customer service skills
• High school diploma or equivalent
• Minimum of 1 year of dentistry experience with knowledge of electronic billing (Eaglesoft preferred)
• Previous experience in dental is required

Benefits

• Medical insurance
• Discounted dental benefits for the employee, their spouse, and dependent children
• Vision
• Long-term disability
• Short-term disability
• Life insurance
• Accident coverage
• Paid holidays
• Paid Time Off (PTO)
• CPR recertification
• 401K
• Employee scholarship program
• Employee discount program through benefits hub