Accounts Receivable Specialist

International Marina Group - San Diego, CA

Full-time - Entry Level

San Diego, CA

Amusement, Gambling, and Recreation Industries

About the position

The Member Service Specialist is a vital role within Safe Harbor Marinas, LLC (SHM), responsible for assisting members with their immediate needs and ensuring a high level of customer satisfaction. This position encompasses a variety of tasks, including processing invoices, collecting payments from customers and members, and filling out and reviewing work orders for completeness and accuracy. The Member Service Specialist will engage with customers both over the phone and in-person, addressing their inquiries and providing information about marina products and services. Additionally, the role involves reviewing reports to take action towards achieving business goals, thereby contributing to the overall success of the marina operations. In this position, developing and maintaining effective and friendly working relationships with staff, members, and guests is essential. The Member Service Specialist must handle conflicts effectively, courteously, and tactfully, ensuring that all interactions reflect the company’s commitment to excellent customer service. Daily responsibilities include accepting and reconciling cash, credit, and check payments, as well as following up on past due balances. Routine administrative tasks, such as office leasing, are also part of the job, along with the flexibility to work overtime when required. The role may involve other duties as assigned by the Manager, emphasizing the need for adaptability and a proactive approach to service delivery. Safety and environmental responsibilities are also critical in this role. The Member Service Specialist must adhere to SHM's safety and environmental rules, complete required training, wear appropriate personal protective equipment, and report any accidents, injuries, spills, or near misses immediately. This commitment to safety ensures a secure working environment for all team members and guests.

Responsibilities

• Assisting members with their immediate needs and inquiries.
• Processing invoices and collecting payments from customers and members.
• Filling out and reviewing work orders for completeness and accuracy.
• Providing excellent customer service both on the phone and in-person.
• Developing and maintaining effective working relationships with staff, members, and guests.
• Dealing with conflict effectively, courteously, and tactfully.
• Accepting and reconciling daily cash, credit, and check payments.
• Following up with past due balances.
• Performing routine administrative tasks including office leasing.
• Providing information on marina products and services.
• Being available to work overtime when required.
• Completing other duties as assigned by the Manager.
• Following SHM Safety and Environmental rules and completing required training.

Requirements

• High school diploma or equivalent preferred.
• Prior marina experience preferred.
• Previous customer service experience preferred.
• Proficient in Microsoft Office.
• Ability to sit for long periods of time.
• Ability to lift 10 pounds.

Nice-to-haves

• Eagerness to engage in a growing, fast-paced, and industry-leading company.
• Consistently treats others with dignity and respect.
• Genuinely serves others with humility and a positive attitude.
• Frequently demonstrates a bias toward action.
• Always communicates effectively and courteously with fellow teammates and members.
• Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties.
• Shows resolve and overcomes difficulties in a positive and productive manner.
• Gladly provides responsive, and high level of service to teammates and members.
• Eagerly puts forth the extra effort to accomplish duties.
• Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs.

Benefits

• Healthcare benefits
• 401(k) plans
• Paid time off
• Relocation opportunities