Gordon Flesch Company - Madison, WI
posted 3 months ago
The Accounts Receivable Specialist position at the Gordon Flesch Company offers an exciting opportunity to be part of a high-performance team dedicated to delivering exceptional service to customers while maintaining a supportive work-life balance. This role is crucial in managing customer accounts, ensuring timely collections, and maintaining accurate records. The company values the commitment and creativity of its associates, recognizing their contributions to the success of the organization and the community. The salary for this position is commensurate with the level of experience, reflecting the company's commitment to rewarding its employees fairly. In this role, you will be responsible for conducting general customer account maintenance, which includes reviewing aging reports and tracking outstanding payment issues. You will engage in research, analysis, and problem resolution for outstanding accounts that arise from both internal and external customer inquiries. A key aspect of your responsibilities will involve contacting customers to collect on invoices that are currently due, demonstrating persistence and seeking alternative solutions when obstacles arise. You will also negotiate payment options and terms, process electronic payments, and set up payment methods in collection systems. Additionally, you will identify and follow up with past due and slow-paying customers to minimize the company's risk of loss. Monitoring pending service and supply orders on past due customers will be essential to mitigate potential risks. You will research payment discrepancies on assigned accounts and contact customers to resolve these issues. Compiling collection activity and accounts receivable status reports will be part of your duties, and you will participate in periodic portfolio reviews with the AR Management team. Maintaining accurate accounts receivable customer files and records, including logging all collection activity, is crucial for this position. You will also process customer information changes when notified and partner with the AR Management team and other team members to identify best collection practices and procedures. Providing exceptional customer service to both internal and external customers is a fundamental expectation of this role.