Accounts Receivable Specialist

Gordon Flesch Company - Madison, WI

Full-time

Madison, WI

Rental and Leasing Services

About the position

The Accounts Receivable Specialist position at the Gordon Flesch Company offers an exciting opportunity to be part of a high-performance team dedicated to delivering exceptional service to customers while maintaining a supportive work-life balance. This role is crucial in managing customer accounts, ensuring timely collections, and maintaining accurate records. The company values the commitment and creativity of its associates, recognizing their contributions to the success of the organization and the community. The salary for this position is commensurate with the level of experience, reflecting the company's commitment to rewarding its employees fairly. In this role, you will be responsible for conducting general customer account maintenance, which includes reviewing aging reports and tracking outstanding payment issues. You will engage in research, analysis, and problem resolution for outstanding accounts that arise from both internal and external customer inquiries. A key aspect of your responsibilities will involve contacting customers to collect on invoices that are currently due, demonstrating persistence and seeking alternative solutions when obstacles arise. You will also negotiate payment options and terms, process electronic payments, and set up payment methods in collection systems. Additionally, you will identify and follow up with past due and slow-paying customers to minimize the company's risk of loss. Monitoring pending service and supply orders on past due customers will be essential to mitigate potential risks. You will research payment discrepancies on assigned accounts and contact customers to resolve these issues. Compiling collection activity and accounts receivable status reports will be part of your duties, and you will participate in periodic portfolio reviews with the AR Management team. Maintaining accurate accounts receivable customer files and records, including logging all collection activity, is crucial for this position. You will also process customer information changes when notified and partner with the AR Management team and other team members to identify best collection practices and procedures. Providing exceptional customer service to both internal and external customers is a fundamental expectation of this role.

Responsibilities

• Conduct general customer account maintenance by reviewing aging reports and tracking outstanding payment issues.
• Complete research, analysis, and problem resolution of outstanding accounts resulting from internal and external customer inquiries.
• Contact customers to collect on invoices that are currently due, demonstrating persistence and seeking alternative solutions when obstacles arise.
• Negotiate payment options/terms.
• Process one-time or recurring electronic payments and set up payment methods in collection systems.
• Identify and follow up with past due and slow-paying customers that may increase the Company's risk of loss.
• Monitor pending service and supply orders on past due customers to minimize Company risk.
• Research payment discrepancies on assigned accounts and contact customers to resolve.
• Compile collection activity and accounts receivable status reports and participate in periodic portfolio reviews with AR Management team.
• Maintain accounts receivable customer files and records, including logging all collection activity.
• Process customer information changes when notified.
• Partner with AR Management team and other team members to identify best collection practices and procedures.
• Provide exceptional customer service to internal and external Gordon Flesch Company customers.

Requirements

• High School Diploma or equivalent.
• Knowledge of basic credit and collection practices and laws.
• Proficient with Microsoft Office applications, including Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong attention to detail and problem-solving skills.
• Ability to compare data from a variety of sources for accuracy and completeness.
• Ability to act with discretion, honesty, and integrity; recognize need for confidentiality.
• Possess a professional attitude with an ability to interact well with others.

Nice-to-haves

• Two or more years of collection experience.
• One or more years of account reconciliation experience.
• Basic understanding of the Fair Debt Collection Practices Act.
• Basic understanding of bankruptcy proceedings.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Wellness program