The Accounts Receivable Specialist position at the Gordon Flesch Company offers a unique opportunity to join a high-performance team dedicated to delivering exceptional service to customers while maintaining a supportive work-life balance. This role is crucial in managing customer accounts, ensuring timely payments, and resolving any outstanding issues that may arise. The company values the commitment and creativity of its associates, recognizing their contributions to the success of the organization and the community. The salary for this position is competitive and based on the level of experience of the candidate. In this role, the specialist will conduct general customer account maintenance by reviewing aging reports and tracking outstanding payment issues. This includes completing thorough research, analysis, and problem resolution for outstanding accounts resulting from both internal and external customer inquiries. The specialist will be responsible for contacting customers to collect on invoices that are currently due, demonstrating persistence and seeking alternative solutions when obstacles arise. Negotiating payment options and terms will also be a key responsibility, along with processing one-time or recurring electronic payments and setting up payment methods in collection systems. The specialist will identify and follow up with past due and slow-paying customers to minimize the company's risk of loss. Monitoring pending service and supply orders on past due customers is essential to mitigate potential risks. Additionally, the role involves researching payment discrepancies on assigned accounts and contacting customers to resolve these issues. The specialist will compile collection activity and accounts receivable status reports, participating in periodic portfolio reviews with the AR Management team. Maintaining accurate accounts receivable customer files and records, including logging all collection activity, is also a critical aspect of this position. The specialist will process customer information changes when notified and partner with the AR Management team and other team members to identify best collection practices and procedures. Providing exceptional customer service to both internal and external customers is a fundamental expectation of this role.