Rapid Response - Syracuse, NY
posted 2 months ago
The Accounts Receivable Specialist at Rapid Response plays a vital role in supporting the Accounting department by managing critical collections and accounts receivable functions. This position is essential for maintaining healthy financial relationships with clients, particularly their Accounts Payable teams. The specialist will engage in proactive communication, making calls to clients, reviewing accounts, and discussing payment statuses to ensure that accounts remain in good standing. The role emphasizes the importance of customer service and relationship building, which are crucial for effective collections and account management. In this position, the Accounts Receivable Specialist will be responsible for reviewing open accounts to identify those requiring collection efforts. Daily interactions with designated customers who are beyond the 30-day late mark will be a key part of the job, allowing the specialist to monitor accounts closely. The role also involves composing and mailing various notices, including disconnection letters and customer notifications, to keep clients informed about their account statuses. Collaboration with management is another critical aspect of this role, as the specialist will work to identify issues contributing to account delinquency and propose viable solutions. Maintaining accounts through payment plans or financing options is also part of the responsibilities, ensuring that clients have the support they need to meet their financial obligations. Timely follow-up on payment arrangements and discussions with clients about their financial situations will help in creating mutually agreeable payment plans or settlements, further solidifying the relationship between Rapid Response and its clients.