Accounts Receivable Specialist

$45,760 - $52,000/Yr

Rapid Response - Syracuse, NY

posted 2 months ago

Full-time
Syracuse, NY
Printing and Related Support Activities

About the position

The Accounts Receivable Specialist at Rapid Response plays a vital role in supporting the Accounting department by managing critical collections and accounts receivable functions. This position is essential for maintaining healthy financial relationships with clients, particularly their Accounts Payable teams. The specialist will engage in proactive communication, making calls to clients, reviewing accounts, and discussing payment statuses to ensure that accounts remain in good standing. The role emphasizes the importance of customer service and relationship building, which are crucial for effective collections and account management. In this position, the Accounts Receivable Specialist will be responsible for reviewing open accounts to identify those requiring collection efforts. Daily interactions with designated customers who are beyond the 30-day late mark will be a key part of the job, allowing the specialist to monitor accounts closely. The role also involves composing and mailing various notices, including disconnection letters and customer notifications, to keep clients informed about their account statuses. Collaboration with management is another critical aspect of this role, as the specialist will work to identify issues contributing to account delinquency and propose viable solutions. Maintaining accounts through payment plans or financing options is also part of the responsibilities, ensuring that clients have the support they need to meet their financial obligations. Timely follow-up on payment arrangements and discussions with clients about their financial situations will help in creating mutually agreeable payment plans or settlements, further solidifying the relationship between Rapid Response and its clients.

Responsibilities

  • Reviewing open accounts for collection efforts
  • Connect with designated customers daily who fall beyond the 30-day late mark for account monitoring
  • Composing and mailing notices, disconnection letters, customer notifications letters, etc.
  • Collaborate with management to identify issues attributing to account delinquency and propose solutions
  • Maintaining accounts through payment plans or financing
  • Provide timely follow-up on payment arrangements
  • Support customers by discussing clients' account/financial situations in order to come up with a mutually agreeable payment plan/settlement

Requirements

  • High school diploma
  • Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint)

Nice-to-haves

  • Approximately 2+ years' experience in an administrative, professional or customer service role
  • Associate's Degree

Benefits

  • Annual salary increases and performance bonuses
  • Medical, Dental, Vision, and 401k
  • Paid vacation and sick time
  • Wellness program and wellness days off
  • Internal advancement opportunities
  • The opportunity to make an impact on communities across the country every day
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