Accounts Receivable Specialist

Wheel Pros - Greenwood Village, CO

Full-time

Greenwood Village, CO

1,001-5,000 employees

Merchant Wholesalers, Durable Goods

About the position

In this role, you will be maintaining regular communications with internal and external customers to ensure the prompt reduction of aging accounts. You will work closely with your leadership to formulate the most effective and efficient solutions to any challenges presented to accounts that need to be brought current. The ideal candidate will possess a curious mind, strong analytical skills, and the patience to listen to our customers through challenging circumstances. Additionally, you should have the ability to deliver messaging with empathy and professionalism, ensuring a positive experience for all stakeholders involved. Your responsibilities will include maintaining regular communication with warehouses to establish specific courses of action on outstanding accounts and completing monthly accounts receivable reviews with general managers. You will meet with leadership to provide requested updates and reporting on action plans, ensuring that all activities are accurately and thoroughly recorded in systems of record and tracking tools. Proactively identifying key areas of need for your efforts with customers will be crucial, as will tracking payments for posting errors and reporting when necessary. You will also be responsible for ensuring the proper implementation of business growth strategies and developing efficient customer success strategies. Collecting data to clearly understand the problems causing any increase in aging will be part of your role, as well as discussing, sharing, and documenting best practices and processes to ensure the most effective and efficient methods for carrying out your duties. Collaboration with internal and external stakeholders will be essential to coordinate, execute, and review measures taken to meet individual and broader objectives. Additionally, providing sales support as needed will be part of your responsibilities.

Responsibilities

• Maintain regular communication with warehouses to establish specific courses of action on outstanding accounts and complete monthly A/R reviews with general managers.
• Meet with and provide requested updates and reporting to leadership on action plans.
• Accurately and thoroughly record activities in systems of record and tracking tools.
• Proactively identify key areas of need for your efforts with customers.
• When necessary, track payments for posting errors and reporting.
• Ensure proper implementation of business growth strategies.
• Develop and implement efficient customer success strategies.
• Collect data to clearly understand the problems presented as causing any increase in aging.
• Discuss, share, and document best practices and processes to ensure the most effective and efficient methods for carrying out duties.
• Work with internal and external stakeholders to coordinate, execute and review measures taken to meet our individual and broader objectives.
• Providing sales support as needed.

Requirements

• 2+ years' experience in Accounts Receivable, Collections or Customer Care is preferred.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Multitasking skills and the desire to be a team player.
• Familiarity with ERP, SAP preferred, Google Suite, Excel, and others from the Microsoft Suite.
• Ability to actively participate in the development of departmental verticals and best practices.
• Ability to conduct yourself as a consummate professional, demonstrating patience and grace, when necessary, in support of the organization and customers.
• Strong reconciliation & account management skills.

Benefits

• 401K Plan
• Health Insurance