Accounts Receivable Specialist

Jelly Belly Candy Company - Fairfield, CA

Full-time

Fairfield, CA

Food Manufacturing

About the position

The Accounts Receivable Specialist at Jelly Belly Candy Company is responsible for maintaining daily accounting records and managing customer accounts effectively. This role involves performing root cause analysis, validating, resolving, and reporting on customer deductions, as well as collecting outstanding invoices. The specialist must have a complete understanding of the collection and deduction processes, identifying opportunities to improve these processes, increase efficiencies, and support savings initiatives across various departments such as warehousing, transportation, and sales. Essential duties include contacting customers whose accounts are 15 days or more past due through calls, emails, or portals. The specialist will maintain detailed spreadsheets for each customer, analyzing open and resolved deductions. Intermediate to advanced Excel skills are necessary for manipulating and interpreting data to effectively research and reconcile complex customer accounts. The role requires running aging reports weekly, managing complicated customer accounts through thorough analysis, and preparing backup documentation for deductions and adjustments. The specialist will work collaboratively with internal departments, customers, distributors, and freight companies, ensuring that all records are accurate and up-to-date. They will also become proficient in managing multiple customer portals and will be responsible for running hold reports to determine the status of customer orders. The position demands responsiveness to requests from customers, management, and sales, as well as a willingness to take on additional responsibilities and adapt to changes. Maintaining current process documentation for assigned responsibilities is also a key aspect of the role, along with adhering to safety and sanitary conditions in the workplace.

Responsibilities

• Contact customers when their account is 15 days or more past due via calls, emails, or portals.
• Maintain a spreadsheet for each customer with detailed analysis of all open and resolved deductions.
• Utilize intermediate to advanced Excel skills to manipulate and interpret data for complex customer accounts.
• Run aging reports every Monday using v-lookup and pivots for all assigned accounts.
• Manage complicated customer accounts through analysis, investigation, and validation of deductions taken.
• Prepare and submit backup support documentation for deductions and adjustments on accounts.
• Work effectively within the company to ensure records are updated and accurate.
• Communicate regularly with internal departments, customers, distributors, and freight companies while maintaining good rapport.
• Become an expert on managing multiple customer portals.
• Run hold reports for all customer groups and identify if orders should be released or remain on hold.
• Be responsive to customer, management, and sales requests.
• Take on additional responsibilities as needed and be open to change.
• Help identify opportunities for improvement for the AR team.
• Maintain current process documentation for assigned responsibilities.

Requirements

• High School diploma or GED.
• 1 to 3 years of related experience and/or training, or equivalent combination of education and experience.
• Strong analytical and general quantitative skills.
• Excellent communication and interpersonal skills.
• Results-oriented with a focus on continuous improvement.

Nice-to-haves

• Experience with customer account management.
• Familiarity with accounting software and tools.