Accounts Receivable Specialist

Milwaukee Group Incorporated - Milwaukee, WI

Full-time - Entry Level

Milwaukee, WI

About the position

The Accounts Receivable Specialist at Brookdale Corporate is responsible for providing exceptional customer service and resolving account-related issues for customers and associates. This role involves researching and correcting billing errors, managing cash applications, and ensuring accurate billing information is communicated effectively. The position also includes training associates on Accounts Receivable policies and identifying potential account issues through regular audits.

Responsibilities

• Provide customer service and account resolution to Brookdale customers and associates.
• Research and resolve billing errors, disputes, and cash application issues.
• Conduct regular audits of customer accounts to ensure accurate billing information.
• Resolve account inquiries and escalate discrepancies as needed.
• Assist in training associates on Accounts Receivable policies and procedures.
• Identify potential customer account issues through report reviews and queries.
• Work to resolve issues in a timely manner.

Requirements

• High school diploma or GED is required.
• Minimum of one year of customer service experience in a blended call center environment is required.
• Knowledge of general accounts receivable concepts and systems is required.
• Proficiency in Microsoft Office, particularly Excel and Word, is required.
• Detail-oriented, organized, and accurate with strong verbal and written communication skills.

Nice-to-haves

• Experience with a multi-channel product environment is preferred.

Benefits

• Health insurance
• Tuition reimbursement
• Life insurance
• Retirement plan
• Pet insurance