Clark Hill Plc - Chicago, IL
posted 4 months ago
The Accounts Receivable Specialist is responsible for the direct contact and independent resolution of tasks and activities related to collecting and servicing client accounts, adhering to both Firm policy and relevant Federal law. This role requires providing exceptional customer service to both internal parties and external clients of the Firm. The specialist will initiate and respond to client communications, monitor and maintain a specific portfolio of accounts, and produce and document collection correspondence according to the departmental escalation strategy. In this position, the specialist will utilize various company tools such as Imanage, Elite, ARCs, Lexis, and the internet to research client contact information and perform skip-tracing for current or updated contact details to support routine collection duties. The role also involves generating outstanding receivable and ledger reporting, resolving specific client concerns related to billing and payment activity, and preparing monthly reports for Business Unit Directors and Business Unit Leaders. Additionally, the specialist will analyze insurance coverage, including retention letters, deductions, electronic billing status, and follow-up, as well as the application of trust/retainer. They will research, document, and escalate specific client disputes related to legal services rendered for resolution by management. The specialist will also make recommendations for processing invoice balance write-offs in accordance with Firm policies and proactively contribute to departmental collection goals to meet or exceed Firm expectations. The role may also involve facilitating departmental workflow through attention to varied topics such as engagement letter terms, basic clerical duties, and special projects as assigned.