Accounts Receivable Specialist

Brookdale Senior Living - Milwaukee, WI

Full-time - Entry Level

Remote - Milwaukee, WI

Nursing and Residential Care Facilities

About the position

The Accounts Receivable Specialist plays a crucial role in providing customer service and resolving account issues for Brookdale customers and associates. This position focuses on ensuring exceptional service through timely resolution of billing discrepancies and account inquiries, while also assisting in training associates on relevant policies and procedures.

Responsibilities

• Provide customer service and account resolution to Brookdale customers and associates.
• Research and resolve billing errors, disputes, and cash application issues through regular audits.
• Resolve account inquiries and escalate unresolved discrepancies for timely resolution.
• Assist in training associates on Accounts Receivable policies and procedures.
• Identify potential customer account issues through report reviews and resolve them promptly.

Requirements

• High school diploma or GED is required.
• Minimum of one year of customer service experience in a blended call center environment is required.
• Knowledge of general accounts receivable concepts and systems is required.
• Proficiency in Microsoft Office (Excel, Word, etc.) is required.
• Detail-oriented, organized, and accurate with strong verbal and written communication skills.

Nice-to-haves

• Experience with a multi-channel product environment is preferred.

Benefits

• Full suite of health insurance
• Life insurance
• Retirement plans
• Tuition Reimbursement
• Pet Insurance
• Adoption Reimbursement Benefits
• Variety of Associate Discounts