Accounts Receivable Specialist

CoStar Group - Richmond, VA

Full-time - Entry Level

Richmond, VA

Real Estate

About the position

The Accounts Receivable Specialist at CoStar Group is responsible for managing the full life cycle of accounts receivable in a fast-paced, customer-centric environment. This role focuses on improving accounts receivable performance through effective communication and relationship building with clients and the sales team, ensuring high customer satisfaction and retention. The specialist will also analyze accounts receivable aging metrics and coordinate with management to address slow or non-pay accounts.

Responsibilities

• Accountable for improving AR performance through concise AR Aging metrics.
• Identify and resolve customer issues related to slow pay or non-payment of invoices through proactive communication with clients and the sales team.
• Drive high customer satisfaction, measured by CSAT and NPS, and retention levels through relationship building, professional and courteous communication.
• Become proficient in understanding the company A/R-Collections life cycle, especially related to root cause analysis and AR aging prevention within a 3-month time frame.
• Coordinate and escalate slow or non-pay accounts at 60-days thresholds with sales organization and AR Management for support.
• Balance portfolio performance with supporting occasional projects and Adhoc reporting requests.

Requirements

• Bachelor's degree required from an accredited, not-for-profit University or College.
• 1+ years of experience in the financial services industry, including roles in consumer and/or commercial collections, accounts payable, billing, cash applications, or customer service within a corporate environment.
• Proven ability to actively resolve customer inquiries in a timely manner and with a high degree of customer service.
• Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter and develop basic formulas (pivot tables and V-lookups).
• Excellent oral and written communication skills required.

Nice-to-haves

• Oracle Advanced Collections experience preferred.
• Accounts Receivable Collections experience.
• Evidence of strong academic performance in college.

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in-person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks