Accounts Receivable Specialist

Securitas - Lincoln, NE

Full-time

Lincoln, NE

Administrative and Support Services

About the position

As an Accounts Receivable Specialist at Securitas Healthcare, you will play a crucial role in ensuring the smooth payment processes and maintaining customer satisfaction. This position requires a keen attention to detail and strong problem-solving skills to effectively manage accounts receivable tasks. You will be working in a hybrid environment, allowing you to work remotely two days a week while collaborating with your colleagues in-person for the remaining three days. Your responsibilities will include resolving outstanding payment issues, engaging in dynamic discussions with leadership regarding critical accounts, and performing daily reviews of pending orders to confirm payments with customers. In this role, you will take ownership of assigned accounts, managing your time effectively to ensure timely communication with customers and follow-up on their requests. You will also assist in the management of accounts receivables by proactively initiating communication to establish tailored payment solutions. Your ability to build strong working relationships with managers, sales representatives, and customers will be essential in increasing the effectiveness of collections. Additionally, you will be responsible for processing new accounts, determining credit worthiness, and reconciling delinquent accounts, ensuring all interactions are accurately recorded in the ERP system. Your expertise will be pivotal in swiftly addressing inquiries and resolving challenges, contributing to the overall success of the finance and accounting department. This position is ideal for someone who thrives in a fast-paced environment and is committed to delivering exceptional service to both internal and external stakeholders.

Responsibilities

• Resolve outstanding payment issues with customers, sales rep, or manager as needed.
• Request and pursue payment on delinquent accounts via communication by phone and e-mail with Accounts Payable.
• Help to resolve customer satisfaction issues with sales rep, project manager, manager as needed to help in the collection process.
• Engage in dynamic weekly collection discussions with leadership - Present comprehensive update on critical accounts.
• Perform daily reviews of pending orders - reach out to customers and obtain payment confirmation.
• Follow established guidelines to review and update account status.
• Take ownership of assigned accounts by managing time effectively to ensure accounts are being contacted, pending orders are being reviewed, answering phone calls, replying to customer's effectively and follow up on customer requests.
• Assist in the management of accounts receivables- proactively initiate communication to establish tailored payment solutions and ensure diligent follow-through.
• Record notes for each interaction with customer via ERP system or internal source.
• Monitor accounts receivable and cash receipt reports.
• Fill out appropriate forms to process credits, cancellations, and write-offs with proper documentation and approvals.
• Build good working relationships with managers, sales representatives, customers, and co-workers to increase the effectiveness in collections.
• Process new accounts - Determine customer's credit worthiness, set credit limit and payment terms with appropriate approvals.
• Analyze D&B information and write up formal request for credit limit if greater than your approval limit.
• Review existing customer accounts to determine credit limit increase/decrease or change in payment terms.
• Reconcile delinquent accounts including open payment, credits/returns, and invoices.
• Perform other related duties, as assigned.

Requirements

• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to communicate with account holders in a courteous manner.
• Must be a self-starter with an above average attention to detail with the ability to multi-task.
• Analytical skills, researching skills, exceptional communication skills, computer skills.
• Ability to work with customers and resolve outstanding issues.
• Proficient with Microsoft Office Suite or similar software.

Nice-to-haves

• Experience with GreatPlains systems a plus.
• Experience with Salesforce helpful.
• Associate's degree preferred, but not required.
• Two to five years of related experience in accounts receivable preferred.