Accounts Receivable Specialist

Associa - Bedford, MA

Full-time - Entry Level

Bedford, MA

10,001+ employees

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Accounts Receivable Specialist at Associa is responsible for managing accounts receivable tasks while providing exceptional customer service to clients. This role requires attention to detail, the ability to multi-task, and effective communication skills to handle billing inquiries and discrepancies. The specialist will work closely with the accounts receivable manager and other team members to ensure smooth operations within the property management company.

Responsibilities

• Handle a large volume of incoming calls and emails from clients.
• Communicate with clients about billing or payment discrepancies and other questions relating to their accounts.
• Provide support to department managers regarding billing disputes and work with the manager on a solution.
• Post and deposit checks through remote deposit scanner daily.
• Post charges and credits to client accounts.
• Process late fees following a schedule throughout the month and send notices using a third-party vendor.
• Initiate collections process on past-due accounts.
• Process returned payments and notify owners in writing.
• Maintain changes to client database such as homes changing hands, monthly charges, contact information, etc.
• Handle general office tasks such as scanning, shredding, mailing correspondence.
• Perform other functions as assigned.

Requirements

• College degree preferred or more than 3 years of experience working in an accounting environment.
• Highly detail oriented with strong organizational skills.
• Commitment to excellent customer service and support.
• Knowledge of basic accounting concepts including the ability to read and understand a client ledger.
• Communicate effectively with team members using written and verbal communication.
• Works well in a team environment.
• Multi-task and prioritize assignments.
• Well-developed problem-solving skills.
• Proficiency with Microsoft Word, Excel and Outlook.