About the position
The position involves managing and overseeing the cash application processes to ensure accurate and timely posting of payments to customer accounts. The role requires establishing and maintaining credit policies, assessing customer creditworthiness to mitigate risks, and leading the collections process by ensuring timely follow-ups on overdue accounts and negotiating payment plans as necessary. Additionally, the position includes monitoring aging reports and regularly updating senior management on accounts receivable (AR) performance. The candidate will also lead, mentor, and develop a team of AR specialists, ensuring high productivity and engagement while implementing strategies for process optimization and efficiency. Collaboration across departments, including Sales, Customer Service, and Finance, is essential. The role also involves preparing and analyzing AR reports, identifying opportunities for process automation, and participating in system upgrades or implementations.
Responsibilities
- Manage and oversee accurate and timely cash application processes, ensuring all payments are correctly posted to customer accounts.
- Establish and maintain credit policies, assessing customer creditworthiness to mitigate risks.
- Lead the collections process by ensuring timely follow-ups on overdue accounts and negotiating payment plans, as necessary.
- Monitor aging reports and regularly update senior management on AR performance.
- Lead, mentor, and develop a team of AR specialists, ensuring high productivity and engagement.
- Monitor team performance and implement strategies for process optimization and efficiency.
- Foster collaboration across departments, including Sales, Customer Service, and Finance.
- Prepare and analyze AR reports, including DSO metrics, aging summaries, and collection forecasts.
- Identify opportunities for process automation and participate in system upgrades or implementations.
Requirements
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field (or equivalent experience).
- 3+ years of experience in Accounts Receivable, with at least 1-2 years in a leadership role.
- Strong knowledge of AR processes, including cash posting, billing, credit, and collections.
- Proficiency in ERP systems (e.g., SAP, Oracle) and advanced knowledge of Microsoft Excel.
- Exceptional analytical, problem-solving, and organizational skills.
- Excellent communication and interpersonal skills, with the ability to manage relationships with both internal and external stakeholders.
- Experience with process improvement initiatives and system implementations is a plus.
- Leadership and team development.
- Detail-oriented with a focus on accuracy and compliance.
- Strong negotiation skills and customer relationship management.
- Ability to prioritize and manage multiple tasks in a challenging and demanding environment.
Nice-to-haves
- Experience with process improvement initiatives and system implementations is a plus.
