Caterpillar - Meridian, ID
posted 4 months ago
The Accounts Receivable Supervisor is a pivotal role within the finance department, responsible for overseeing the Accounts Receivable (AR) team and ensuring the accuracy and timeliness of client payments. This position plays a critical role in maintaining client satisfaction through effective reconciliation of accounts and resolution of payment issues. The supervisor will be tasked with streamlining processes, managing department metrics, and implementing improvements to enhance the efficiency of the AR function. The role requires a strong commitment to safety, integrity, and teamwork, aligning with Western States' core values. In this position, the supervisor will actively promote safety within the workplace, ensuring that all employees, vendors, and clients adhere to safety policies and maintain a clean work environment. The supervisor will also be responsible for managing client satisfaction by addressing invoice concerns and collaborating with internal departments to resolve issues promptly. This includes reconciling customer accounts, overseeing cash postings, and managing the submission of invoices into client portals. The supervisor will also handle the creation of manual invoices and approve client refunds, ensuring accuracy in all financial transactions. The Accounts Receivable Supervisor will oversee the performance management of AR specialists, conducting annual reviews, administering discipline, and providing guidance in complex problem-solving situations. This role requires a proactive approach to developing and maintaining effective working relationships with clients and team members, ensuring that customer care standards are upheld. The supervisor will also participate in strategic programs and initiatives to support the overall goals of Western States.