Accounts Receivable Supervisor

Caterpillar - Meridian, ID

Full-time - Mid Level

Meridian, ID

Machinery Manufacturing

About the position

The Accounts Receivable Supervisor is a pivotal role within the finance department, responsible for overseeing the Accounts Receivable (AR) team and ensuring the accuracy and timeliness of client payments. This position plays a critical role in maintaining client satisfaction through effective reconciliation of accounts and resolution of payment issues. The supervisor will be tasked with streamlining processes, managing department metrics, and implementing improvements to enhance the efficiency of the AR function. The role requires a strong commitment to safety, integrity, and teamwork, aligning with Western States' core values. In this position, the supervisor will actively promote safety within the workplace, ensuring that all employees, vendors, and clients adhere to safety policies and maintain a clean work environment. The supervisor will also be responsible for managing client satisfaction by addressing invoice concerns and collaborating with internal departments to resolve issues promptly. This includes reconciling customer accounts, overseeing cash postings, and managing the submission of invoices into client portals. The supervisor will also handle the creation of manual invoices and approve client refunds, ensuring accuracy in all financial transactions. The Accounts Receivable Supervisor will oversee the performance management of AR specialists, conducting annual reviews, administering discipline, and providing guidance in complex problem-solving situations. This role requires a proactive approach to developing and maintaining effective working relationships with clients and team members, ensuring that customer care standards are upheld. The supervisor will also participate in strategic programs and initiatives to support the overall goals of Western States.

Responsibilities

• Oversee the Accounts Receivable department and ensure accurate and timely posting of client payments.
• Work with internal departments to resolve client invoice/statements concerns.
• Reconcile customer accounts and collaborate with credit managers on concerns.
• Streamline processes for submitting invoices into Client Portals.
• Approve client refund payments and ensure accuracy.
• Reconcile A/R subsidiary ledger to the general ledger.
• Create, review, and update procedures and policies for the AR department.
• Supervise employees and perform annual performance reviews.
• Administer discipline and have authority to hire and terminate employees.
• Provide guidance in handling difficult or complex problems or resolving escalated client complaints.

Requirements

• High school diploma or General Education Degree (GED) required.
• Bachelor's Degree in finance or equivalent experience required.
• Minimum of three years' experience in accounts receivable, accounts payable, credit, customer services, collections, or financial statement analysis required.
• One year of supervisory experience required.
• Thorough knowledge of finance and accounting, analytical skills, and excellent customer service skills required.
• Proficient in Microsoft computer products or comparable systems.

Nice-to-haves

• Construction industry experience preferred.
• Experience with various types of software programs, including spreadsheets and general ledger systems.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Professional development opportunities
• Flexible scheduling options