Accounts Receivable Supervisor

Orthofix - Lewisville, TX

Full-time - Mid Level

Lewisville, TX

1,001-5,000 employees

Wholesale Trade Agents and Brokers

About the position

The Supervisor position at Orthofix involves overseeing Accounts Receivable personnel to resolve third-party payer DME aging balances. The role focuses on ensuring that daily account production and quality standards are met, promoting open communication and teamwork, and mentoring team members. This position is crucial for maintaining effective employee relations and ensuring compliance with corporate policies.

Responsibilities

• Oversee Accounts Receivable personnel resolving third-party payer DME aging balances.
• Ensure daily account production and quality standards are met and exceeded.
• Promote open communication and teamwork within the team.
• Mentor and coach team members daily.
• Complete all corporate-wide and departmental training in a timely manner.
• Understand and promote compliance adherence.
• Perform all responsibilities of an Account Receivable Collector III.
• Provide leadership for a team of approximately 2-15 employees.
• Make decisions and solve problems related to team operations.
• Develop performance expectations and assign work to meet business goals.
• Monitor team performance and provide training or resources as needed.
• Create an ethical, non-discriminatory, and safe work environment.
• Approve leave and overtime; review and approve time sheets.
• Maintain oversight for timely and accurate follow-up on open aging accounts.
• Communicate with other departments to maintain operational efficiencies.
• Train and educate collectors on work instructions and policies.

Requirements

• Must be able to work in a team environment and abide by Orthofix code of conduct.
• Excellent organizational and written skills.
• Strong computer skills and ability to run various programs with ease.
• Excellent knowledge of third-party payer systems (National and Regional payer, Medicaid, Tricare, etc.).
• Ability to present to groups with ease.
• Ability to hold information in confidence and maintain confidentiality when required.
• Thorough knowledge of company policies and procedures.

Nice-to-haves

• 2 or more years of leadership experience, preferably in a healthcare-related field.
• 5+ years of DME healthcare experience.

Benefits

• Health insurance
• 401k plan
• Paid time off
• Professional development opportunities
• Employee discounts