Accounts Receivable Supervisor

$60,000 - $70,000/Yr

Goldberg Segalla - Buffalo, NY

Full-time - Mid Level

Buffalo, NY

251-500 employees

Professional, Scientific, and Technical Services

About the position

The Accounts Receivable (AR) Supervisor will lead the activities and operations of the Accounts Receivable department at Goldberg Segalla LLP. This role is pivotal in driving continuous improvement efforts to enhance the efficiency and effectiveness of AR services. The AR Supervisor will manage and optimize the collections process, analyze AR data, and implement strategies aimed at improving cash flow. In this position, the supervisor will supervise the AR team, providing leadership, guidance, and fostering a collaborative environment. They will drive AR process improvement initiatives and projects, identifying opportunities for implementing best practices to increase efficiency, scalability, and accuracy. The AR collections process will be managed by monitoring customer accounts and payment behavior, analyzing issues related to past due accounts, escalating high-risk receivables, and prioritizing collections efforts across team members. The AR Supervisor will partner with attorneys, clients, and staff to develop and implement strategies to improve collections and reduce outstanding receivables. Collaboration with internal departments and practice groups will be essential to facilitate the investigation and resolution of AR billing issues and disputes. The supervisor will analyze key performance indicators (KPIs) to understand the efficiency and effectiveness of AR services and manage the technical aspects of the various systems that support Accounts Receivable transactions. They will also maintain and coordinate system changes within the firm's collections software and reporting, either independently or by coordinating externally for support. Additionally, the supervisor will participate in the recruiting and development of new team members within the department, including onboarding and training, and will complete yearly performance reviews for team members. They will develop, implement, improve, and enforce policies and department controls to increase accuracy and efficiency.

Responsibilities

• Supervise the AR team, providing leadership, guidance, and a collaborative environment.
• Drive AR process improvement initiatives and projects, identifying opportunities for implementing best practices to increase efficiency, scalability, and accuracy.
• Manage the AR collections process, monitoring customer accounts and payment behavior, analyzing issues related to past due accounts, escalating high-risk receivables, and prioritizing collections efforts across team members.
• Partner with attorneys, clients, and staff to develop and implement strategies to improve collections and reduce outstanding receivables.
• Collaborate with internal departments and practice groups to facilitate investigation and resolution of AR billing issues and disputes.
• Analyze key performance indicators (KPIs) to understand efficiency and effectiveness of AR services.
• Manage and oversee technical aspects of the various systems that support Accounts Receivable transactions and provide support to the team and firm.
• Maintain and coordinate system changes within the firm's collections software and reporting, either independently or by coordinating externally for support.
• Participate in the recruiting and development of new team members within the department, including onboarding and training, and complete yearly performance reviews for team members.
• Develop, implement, improve, and enforce policies and department controls to increase accuracy and efficiency.

Requirements

• Minimum of 2 years supervisory or team lead experience in a related field.
• Minimum of 5 years of Accounts Receivable or relevant experience.
• Strong analytical skills, forward thinking and creative.
• Experience with continuous improvement methodologies (LEAN, Six Sigma) preferred.
• Strong ability to lead, motivate and mentor staff, while addressing concerns and resolving conflict.
• Proactive, innovative and results-oriented.
• Excellent team building skills and able to work effectively in a team environment.
• Experience with Accounts Receivable software (BillBlast, ARCS3, Billtrust, High Radius, Esker, or Versapay, etc.).
• Working knowledge of electronic billing sites preferred (CounselLink, Legal Tracker, LegalX, TyMetrix 360, etc.).
• Knowledge of ERP applications (Aderant preferred).
• Knowledge of Aderant applications preferred.
• Legal industry experience preferred.
• Comfortable working in a fast pace, deadline driven environment.
• Commitment to perform responsibilities with high professional and ethical standards.

Nice-to-haves

• Experience with continuous improvement methodologies (LEAN, Six Sigma) preferred.
• Legal industry experience preferred.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Flexible spending
• Full benefits package