Goldberg Segalla - Buffalo, NY
posted 2 months ago
The Accounts Receivable (AR) Supervisor will lead the activities and operations of the Accounts Receivable department at Goldberg Segalla LLP. This role is pivotal in driving continuous improvement efforts to enhance the efficiency and effectiveness of AR services. The AR Supervisor will manage and optimize the collections process, analyze AR data, and implement strategies aimed at improving cash flow. In this position, the supervisor will supervise the AR team, providing leadership, guidance, and fostering a collaborative environment. They will drive AR process improvement initiatives and projects, identifying opportunities for implementing best practices to increase efficiency, scalability, and accuracy. The AR collections process will be managed by monitoring customer accounts and payment behavior, analyzing issues related to past due accounts, escalating high-risk receivables, and prioritizing collections efforts across team members. The AR Supervisor will partner with attorneys, clients, and staff to develop and implement strategies to improve collections and reduce outstanding receivables. Collaboration with internal departments and practice groups will be essential to facilitate the investigation and resolution of AR billing issues and disputes. The supervisor will analyze key performance indicators (KPIs) to understand the efficiency and effectiveness of AR services and manage the technical aspects of the various systems that support Accounts Receivable transactions. They will also maintain and coordinate system changes within the firm's collections software and reporting, either independently or by coordinating externally for support. Additionally, the supervisor will participate in the recruiting and development of new team members within the department, including onboarding and training, and will complete yearly performance reviews for team members. They will develop, implement, improve, and enforce policies and department controls to increase accuracy and efficiency.