Accounts Receivable Supervisor

The Ames Companies - Orlando, FL

Full-time - Mid Level

Remote - Orlando, FL

Wood Product Manufacturing

About the position

The Accounts Receivable Supervisor at The AMES Companies plays a crucial role in managing the accounts receivable (AR) department, ensuring that customers have accurate information regarding their financial positions. This position is essential for enhancing the efficiency of the AR team while improving collection metrics. The supervisor will collaborate closely with various departments to assist both internal and external customers regarding their account statuses, including credit positions and estimated collection dates. The role involves managing an assigned portfolio of accounts receivable, which includes resolving deductions, sending collection reminders, and utilizing multiple communication channels such as emails, letters, and phone calls. The supervisor will also be responsible for measuring account goals and monitoring activities to ensure that these goals are met. In this hybrid position, the supervisor will work from home on Mondays and Fridays, while being in the office from Tuesday to Thursday. The office is located at the company headquarters in Lake Nona, Orlando, FL. The daily schedule is from 8 AM to 5 PM. The supervisor will support the AR Analyst team in improving dispute resolution and collection activities, manage day-to-day tasks by prioritizing accounts based on deadlines, and ensure timely follow-up on collection calls and customer communications. Additionally, the supervisor will coordinate with the Sales Manager regarding updates and escalations on customer accounts, process credit memos according to company policy, and prepare necessary documentation to meet customer requirements. The role also involves working closely with the team to achieve operational metrics and adhering to the company's goals and objectives.

Responsibilities

• Support AR Analyst team to improve dispute resolution and collection activities
• Manage day-to-day tasks by prioritizing accounts based on deadline requirements
• Timely follow up on collection calls, customer communication, payment and credit memo resolution
• Coordinate with Sales Manager regarding updates and order escalations on Customer Accounts
• Process Credit Memos according to company policy based on information gathered from Customers
• Prepare all pertinent documentation needed to satisfy customer requirements
• Work hand in hand with the team to ensure operational metrics are achieved
• Manage day-to-day tasks and activities
• Handle other projects and tasks as delegated
• Adhere to the goals and objectives set forth by the company
• Practice and maintain department policies
• Perform other duties as assigned

Requirements

• Bachelor's degree in Accounting, Finance, or related field of study
• 5+ years of recent accounting or finance experience, supervisory experience preferred
• Computer proficiency with Get Paid, Oracle, Infor LN (or similar ERP software)
• Solid work ethic with a sense of urgency and ownership of projects
• Ability to perform quantitative analysis, problem solving, and generate summary reports
• Intermediate level Microsoft Office user
• Advanced level Microsoft Excel (lookups, pivot tables, forecasting functions, macros, etc.)
• Strong communication skills, both verbal and written
• Flexible in work habits; must be able to multi-task and self-manage
• Experienced with accounting principles
• Ability to multi-task and handle finance and accounting deadlines

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Wellness Programs
• 401K
• Holidays
• Employee Assistance Program
• Vacation Days
• Disability Insurance
• Employee Stock Option Plan