Accounts Receivable Supervisor

United Wheels Company - Miamisburg, OH

Full-time - Mid Level

Miamisburg, OH

About the position

United Wheels Inc. (UWI) is seeking an Accounts Receivable/Collections Team Leader to supervise the activities of the Accounts Receivable department. This role is crucial for driving financial performance and overseeing collections activities while optimizing process efficiencies. The successful candidate will manage the daily operations of the department, ensuring the collection of past due accounts and maintaining the financial success of the company. The Accounts Receivable/Collections Team Leader will be responsible for leading a team, managing customer requests, and ensuring timely completion of month-end financial procedures. This position requires a strong emphasis on leadership, analytical skills, and the ability to manage customer relationships effectively. The Accounts Receivable/Collections Team Leader will review past due reports to ascertain the status of the collection process and contact customers to establish plans for bringing accounts current. The role involves achieving or outperforming annual KPIs related to Days Sales Outstanding (DSO) and Past Due Aging percentages, as defined by the Director of Treasury and UWI leadership. Daily responsibilities include processing cash receipts, reviewing AR aging for compliance, and recommending changes in credit policy to senior management. The leader will also guide the team on next steps in the collection process and assess the need to escalate accounts to collection agencies or attorneys. In addition to managing collections, the Accounts Receivable/Collections Team Leader will be responsible for monitoring deductions and chargebacks taken by customers, communicating with customers through various channels, and maintaining customer credit files. The role requires a detail-oriented individual with strong mathematical and analytical skills, excellent communication and negotiation abilities, and proficiency in Microsoft Excel. The ideal candidate will have a Bachelor's degree in Accounting or a related field, along with a minimum of two years of supervisory experience in an office environment.

Responsibilities

• Supervise the overall activities of the Credit/Accounts Receivable Department.
• Review past due reports to ascertain the status of the collection process and contact customers to establish a plan to bring accounts current.
• Achieve or outperform annual KPIs tied to the position, such as DSO and Past Due Aging %.
• Process daily cash receipts via cash, checks, ACH/Wires, and credit cards.
• Review AR aging to ensure compliance and recommend changes in credit policy to senior management.
• Answer day-to-day questions and provide support to team members.
• Research payment discrepancies and guide the team on next steps in the collection process.
• Review new and existing accounts' credit risk based on credit reports and financial statement analysis.
• Conduct dunning calls and actively work on assigned clients' accounts receivable.
• Provide weekly status reports to internal/external customers.
• Monitor and actively work on deductions/chargebacks taken by customers.
• Communicate with customers via phone, email, mail, or in person.
• Create and apply credit memos and credit orders from warranty department and/or web orders.
• Maintain customer credit files, applications, contracts, etc.
• Help fulfill audit requests.

Requirements

• Bachelor's degree in Accounting or commensurate experience.
• Minimum 2 years' experience managing, supervising, or leading a team in an office environment.
• Two to four years of experience in accounts receivable or general accounting environment.
• Mathematical and analytical skills.
• Excellent communication and negotiation skills.
• Detail-oriented and proficient in Microsoft Excel.

Nice-to-haves

• Experience in a manufacturing or distribution environment.
• Familiarity with accounting software and ERP systems.