Berkley - Westbrook, ME
posted 3 months ago
The Accounts Receivable Technician at Acadia Insurance plays a crucial role in managing the premium accounts receivable for the company. This position involves a variety of accounting and customer service duties that are essential for maintaining the financial integrity of the organization. The technician will be responsible for billing, collecting, reviewing, researching, and reconciling accounts, ensuring that all transactions are accurately recorded and processed in a timely manner. The role requires a strong attention to detail and the ability to handle multiple tasks efficiently in a fast-paced environment. Key functions of the position include learning to inquire on and enter data into accounts receivable systems, as well as other systems as needed. The technician will post cash receipts and review customer account statements, which may involve audits, cancellations, rescinded items, and final notices. Proficiency in the requirements of various states is essential, as is the ability to assist in maintaining information for policies/accounts paid via Electronic Fund Transfer (EFT). The technician will also be responsible for responding to inquiries and complaints from insured parties, agents, and underwriters, both in written and oral forms. Maintaining well-documented files and reports for agency and direct bill information is a critical aspect of the job. The technician will ensure timely and accurate collections of payments, daily reconciliations of cash, and reviews of the Lockbox file. Additionally, the role involves monitoring premiums that are over 90 days past due, processing requests for premium refunds and commission adjustments, and recommending payment arrangements in consultation with supervisors or managers. The technician will also participate in system testing and implementation efforts, contributing to the overall efficiency and effectiveness of the accounts receivable process.