Infinite Computing Systems - Kansas City, MO
posted 2 months ago
The position of Credit and Collections Representative is integral to our Toxicology business unit within the finance team, located in Kansas City or Orlando (hybrid). This role is part of our Workplace Services business, which is dedicated to developing and delivering innovative products and services that automate and streamline the employee screening process. The representative will be responsible for identifying and collecting past due receivables by contacting assigned customer account personnel. This involves investigating unpaid invoices, reconciling account balances, and coordinating with appropriate Account Management personnel to provide customers with the necessary information to facilitate payments. The role requires a flexible mindset and a quality-oriented approach, as the new system is capable of handling many technical tasks, allowing the representative to focus on data understanding and creative problem-solving. The Credit and Collections Representative will review, analyze, and identify the delinquent status of assigned accounts to determine appropriate collection efforts. This includes assessing the seriousness and priority of delinquencies, investigating causes, and identifying corrective actions to resolve issues and prevent future occurrences. The representative will also review statements, invoices, and reports to evaluate the financial stability and payment history of customers, establishing acceptable credit limits based on this analysis. Additionally, the role involves negotiating payment plans with customers, advising them on their obligations, and collaborating with account management representatives to ensure effective communication and resolution of issues. This position requires a strong focus on accuracy, analytical skills, and attention to detail, as well as the ability to communicate effectively with customers and internal teams. The representative will also be responsible for maintaining positive relationships with all stakeholders, ensuring that customer account changes are communicated appropriately, and monitoring the success of services provided to deliver an excellent customer experience. The job description is subject to periodic review and may change based on management's needs.