Accounts Receivable

$39,520 - $41,600/Yr

Infinite Computing Systems - Kansas City, MO

Full-time - Entry Level

Kansas City, MO

Professional, Scientific, and Technical Services

About the position

The position of Credit and Collections Representative is integral to our Toxicology business unit within the finance team, located in Kansas City or Orlando (hybrid). This role is part of our Workplace Services business, which is dedicated to developing and delivering innovative products and services that automate and streamline the employee screening process. The representative will be responsible for identifying and collecting past due receivables by contacting assigned customer account personnel. This involves investigating unpaid invoices, reconciling account balances, and coordinating with appropriate Account Management personnel to provide customers with the necessary information to facilitate payments. The role requires a flexible mindset and a quality-oriented approach, as the new system is capable of handling many technical tasks, allowing the representative to focus on data understanding and creative problem-solving. The Credit and Collections Representative will review, analyze, and identify the delinquent status of assigned accounts to determine appropriate collection efforts. This includes assessing the seriousness and priority of delinquencies, investigating causes, and identifying corrective actions to resolve issues and prevent future occurrences. The representative will also review statements, invoices, and reports to evaluate the financial stability and payment history of customers, establishing acceptable credit limits based on this analysis. Additionally, the role involves negotiating payment plans with customers, advising them on their obligations, and collaborating with account management representatives to ensure effective communication and resolution of issues. This position requires a strong focus on accuracy, analytical skills, and attention to detail, as well as the ability to communicate effectively with customers and internal teams. The representative will also be responsible for maintaining positive relationships with all stakeholders, ensuring that customer account changes are communicated appropriately, and monitoring the success of services provided to deliver an excellent customer experience. The job description is subject to periodic review and may change based on management's needs.

Responsibilities

• Reviews, analyzes and identifies delinquent status of assigned account base to determine appropriate account assignments and collection efforts.
• Determines the seriousness, priority and amount of assigned delinquencies; investigates causes and identifies corrective actions needed to resolve them.
• Contacts customers to negotiate payment plans; advises them regarding their obligations and available options to remedy their delinquent status.
• Negotiates payment plans, and notifies account management representatives regarding the status of negotiations.
• Establishes and recommends a financial direction, creates a strategy, and guides customers through the negotiated payment process.
• Manages and responds to customer requests for copies of invoices, proof of deliveries and statements.
• Resolves customer disputes through collaboration with Accounts Receivable billing team and internal account management teams.
• Prepares communication to customers related to refunds, e-statements, account reconciliations, etc.
• Supports all Company initiatives as identified by management and in support of Quality Management Systems (QMS).
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Requirements

• High school diploma or GED required; Associate's degree preferred.
• Minimum of 1 year working experience in accounts receivable.
• Proficiency in MS Office Applications - Outlook, Excel, PowerPoint, and Word.
• Experience handling tasks where attention to detail is critical to success.
• Strong computer skills required, with above-average MS Excel skills, especially in pivot tables and V-lookups.
• Previous experience in cash application, credit and collections, dispute management, billing, or customer service preferred.

Nice-to-haves

• Experience with Microsoft Dynamics Navision is a plus, but not required.
• Ability to work with cross-functional teams is essential.

Benefits

• Paid time off