CRH Americas - Atlanta, GA
posted 3 months ago
The Accounts Receivable Director at Oldcastle Infrastructure is a pivotal role responsible for overseeing the Accounts Receivable department within a dynamic service atmosphere. This position is accountable for strategically designing, operating, and improving scalable processes, people, and technology to ensure disciplined approval of credit, accurate billing of customers, and timely collection and application of cash from outstanding accounts. The Director will manage the overall operations for credit, billing, collections, cash application, and customer service with a dedicated team of professionals. Emphasis will be placed on continuous improvement and driving an ongoing focus on building an effective and efficient organization that effectively manages working capital in line with the order to cash process of the business. As a highly functional leader, the Director will implement continuous process improvements across the Order to Cash (O2C) process. This includes providing leadership and vision by identifying the optimum credit and collections model that achieves efficiency goals while maintaining speed and quality of service. The role involves developing, documenting, and maintaining strategies to reduce delinquency and credit loss levels, as well as providing reporting and facilitating planning sessions to improve process flow, cycle time, and customer service. The Director will build and maintain excellent working relationships with regional, global, and corporate cross-functional partners, contributing to and driving strong execution around key initiatives. They will be an integral part of the global finance team, actively participating in the delivery of a global team philosophy. The position also requires providing escalation support on complex issues between the team and external customers to enhance department efficiency, as well as timely communication of KPIs to senior management. The Director will analyze credit, collections, and related accounts receivable trends, proactively identifying and pursuing opportunities for improvement. Additionally, the role involves driving innovation and automation by developing and implementing process changes that transition work effort from data gathering to decision-making, and developing a high-performing cohesive team culture within the department that recognizes and rewards excellence.