ACH Operations Specialist II

Cadence Bank - Tupelo, MS

Full-time

Tupelo, MS

Credit Intermediation and Related Activities

About the position

The ACH Operations Specialist II is responsible for managing and executing various aspects of ACH processing at Cadence Bank. This role involves assisting customers and bank employees, ensuring compliance with NACHA rules, and maintaining operational efficiency in ACH item processing. The specialist will leverage their prior experience in ACH operations to handle transactions, resolve issues, and provide reporting on transactional activities.

Responsibilities

• Process PEP+ Windows
• Setup/Edit ACH Treasury Products
• Handle suspended ACH files according to company guidelines
• Work with internal ETL group for customers who exceed daily limits
• Process transactional tickets needed
• Research outstanding transactions on all ACH General Ledger accounts
• Answer phone calls received into the ACH Operations department
• Supply reporting information on transactional activity
• Remain up-to-date and comply with NACHA Rules and Regulations

Requirements

• Minimum 2-5 years prior ACH Operations experience
• Ability to build strong partnerships with teammates and other departments
• Good computer skills, proficient in Excel and Google
• Strong communication, collaboration, and organizational skills
• Excellent work ethic with a strong ability to multitask
• Proactive in problem solving and responding to internal and external requests
• Knowledge of general ACH processing concepts
• Knowledge of PEP+ software
• Ability to adapt to change and work in a fast-paced, detail-oriented environment
• Knowledge of Cadence Bank systems, desired

Nice-to-haves

• Develop a continuous program of self-education and improvement
• Abide by the policies and procedures approved by the Bank
• Works cooperatively with others
• Regular and reliable attendance