Morgan Stanley - Sandy, UT

posted 3 months ago

Full-time - Manager
Sandy, UT
Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management, and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve, and grow. A philosophy that balances personal lifestyles, perspectives, and needs is an important part of our culture. As an Acquisition Financial Advisor Team Manager, you will be responsible for leading a team of 10-15 Financial Advisors (FA) who support clients within a call center environment. Your primary goal will be to ensure that your team provides world-class advice and guidance through active listening and monitoring of calls, performing FA assessments, and assisting individuals and the team to meet or exceed performance goals. Your FA team will provide financial planning and advice to a shared book of existing clients, working collaboratively to ensure that clients receive a consistent and differentiated experience. In this role, you will work closely with the FAs to deepen relationships with clients through portfolio reviews, outbound campaigns, retention strategies, and providing tailored client solutions. You will also be engaged in hiring, coaching, and retaining talent while managing risk and driving revenue growth. Consistently performing these tasks is essential to being an effective leader in this organization. The successful leader will create a motivating climate for their team, hold themselves and their team accountable to meeting commitments, and consistently achieve results while anticipating client needs and prioritizing work accordingly to meet contact center service levels. Additionally, leaders have the opportunity to influence and lead change within this growing organization. This position reports to the Sales Director and is located in Sandy, UT.

Responsibilities

  • Maintains the highest ethical standard and delivers client solutions that add value and build lasting relationships
  • Does not compromise on hiring high quality candidates
  • Develops Financial Advisors through coaching, feedback, exposure, and stretch assignments
  • Drive results and accountability by fostering a sense of urgency in the team for reaching goals and meeting deadlines
  • Can identify trends in the call center
  • Identifies areas of business growth and opportunity to better serve client financial planning needs
  • Promotes a team environment that values, encourages, and supports differences
  • Establishes and maintains effective Morgan Stanley Virtual Advisor partnerships
  • Establishes a thorough understanding of the Firm's products to provide support and direction to their team to drive FA performance
  • In conjunction with the Sales Manager, works with HR and Legal to manage employee relation issues
  • Assists in regulatory, legal and compliance issues related to their team members which may include review of recorded calls, assigned reports
  • Expected to thoroughly understand all Morgan Stanley systems and comply with all Morgan Stanley policies and procedures

Requirements

  • 3 years of experience managing a sales team in the financial services industries
  • Active Series 7 license
  • Series 66 (or 63 and 65) license
  • Series 9 / 10 or the ability to obtain following the Morgan Stanley Licensing policy
  • Ability and willingness to obtain other licenses as determined by management
  • Any related experience in a contact or call center
  • Must live within a commutable distance to our Sandy, UT office
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