Acquisitions Business Analyst

$50,800 - $119,200/Yr

CGI Group - Washington, MA

posted 16 days ago

- Entry Level
Hybrid - Washington, MA
Professional, Scientific, and Technical Services

About the position

CGI Federal is seeking an experienced business analyst to join a growing and dynamic program to provide Momentum Acquisition support. This client facing role will include, but are not limited to providing hands on assistance, ongoing informal training, support for acquisitions integrations, maintaining acquisitions reference data, leveraging Momentum functionality to provide statistics, and troubleshooting/resolving issues as they occur. This is a great opportunity to expand your skillset in areas such as client management and business analysis supporting an agency-wide financial and acquisition system. You will work with an experienced team and mature client relationship to bring innovation, best practices and delivery excellence to the program. This position is located in our Washington, DC office; however, a hybrid working model is acceptable.

Responsibilities

  • Provide quality customer support for all incoming contacts (via call, chat, email or ticket) for Acquisition related issues or requests
  • Perform analysis to review client issues and defects; determining and implementing innovative solution to meet client expectations
  • Participate in meetings with client stakeholders to understand issues and challenges; identify recommendations
  • Work on testing Acquisition related defects for software releases, resolving day to day production requests, and issue analysis and resolution
  • Provide quality client support by answering questions and fostering communication
  • Work closely with the Acquisition client staff, production team, and development team to translate client issues and concerns into workable solutions
  • Develop knowledge and keep up to date on new processes or procedures

Requirements

  • Analytical and problem solving skills
  • Analytical mindset and high attention to detail
  • Action Oriented
  • Strategic/Critical Thinking
  • Strong Communication (Oral/Written)
  • Functional/Data Analysis
  • Teamwork Experience
  • Task Ownership
  • Multi-Tasking
  • Momentum Acquisitions knowledge
  • Focus on customer service/client satisfaction
  • Ability to work within a team setting while demonstrating self-sufficiency and independence
  • Results-oriented / self-motivated to succeed & evolve skills (continuous improvement)

Nice-to-haves

  • SQL Knowledge

Benefits

  • Competitive compensation
  • Comprehensive insurance options
  • Matching contributions through the 401(k) plan and the share purchase plan
  • Paid time off for vacation, holidays, and sick time
  • Paid parental leave
  • Learning opportunities and tuition assistance
  • Wellness and Well-being programs
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