ActioNet, Inc. Careers - IT Specialist / System Administrator

ActioNet - Lakeland, FL

Full-time - Entry Level

Lakeland, FL

Administrative and Support Services

About the position

ActioNet has an immediate opportunity for an IT specialist / System Admin requiring a Public Trust clearance located in Lakeland, Fl. In this role, you will be responsible for providing IT support to Department of Commerce desktop users, and for supporting, maintaining, and updating IT systems that are used in the Department of Commerce workplace, on research vessels, and on research aircraft. The ideal candidate will be a proactive team player who can work both independently and within a team environment. Possess the ability to work in a challenging environment producing positive results that demonstrates a high degree of attention to quality, detail, correctness and deadlines in a multi-tasking, priority changing environment. Must be able to work with a variety of people and departments and maintain confidentiality. Must be available to work and provide help desk support after normal business hours.

Responsibilities

• Provide day to day IT desktop support to the Department of Commerce
• Perform system updates
• Manage Windows servers
• Patch management
• Manage AD, create, modify, and remove accounts
• Develop SOPs and Knowledge Articles
• Perform Ticket and queue management
• Provide remote support to the Department of Commerce

Requirements

• Possess Tier I support monitoring and managing ticket queue
• Possess Tier 2 user desktop support either remotely or onsite
• Mid-level experience with both MS Windows workstation and server operating system installation and administration
• Mid-level experience with Active Directory configuration and administration
• Mid-level experience building and maintaining Windows workstation and server install images
• Mid-level experience with Windows installation using Windows Deployment Services
• Mid-level experience with preparation of and troubleshooting computer hardware and software
• Experience with the use of Remote tools

Nice-to-haves

• Microsoft Certification
• HDI Certification
• Mid-level understanding of networking and networking principles

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance