This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
We believe that hospitality is a transformative art - that this 'place' can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we're building a hospitality company and place that celebrates humanity. Where we can be a source of hope, care, and delight. Where people are inspired to be the best version of themselves - kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go.
Responsibilities
- Respond to inbound customer service queue calls with the objective of selling and confirming activity reservations for the hotel with an emphasis on world-class customer service.
- Qualify, gather, organize, record and execute bookings in a professional manner within pre-defined parameters and standards to optimize revenue.
- Process bookings via a variety of distribution channel means (i.e. online, fax, email, 3rd party, in-house forms, voicemail, etc.) when assigned.
- Achieve personal and team related revenue and departmental goals.
- Provide correct and timely responses to guest requests for general information regarding the hotel.
- Ensure business is accurately booked, communicated and executed to perfection with service delivery in accordance with luxury standards.
- Measure and evaluate effectiveness frequently for consistency and adherence to performance requirements.
- Perform other duties as assigned to meet business needs as assigned by Reservations Manager or other Departmental leaders.
- Adhere to all standards, policies, and procedures.
- Establish clear expectations for customers throughout the sales process.
- Transfer accurate, complete and timely information to operating departments within the hotel.
- Effectively resolve guest issues that arise as a result of the sales process.
- Work cohesively with other departments and co-workers as part of a synergistic team.
Requirements
- High school diploma/GED required
- Strong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette.
- Two+ years customer service experience preferred
- Excellent people skills with a positive, outgoing personality
- Positive tone of voice
- Friendly and eager to assist guests/associates
- Ability to handle difficult guests.
- Excellent data entry and computer skills required
- Ability to continuously sit and talk for extended periods of time
- Ability to work weekends and holidays
- Ability to effectively multi-task
Benefits
- Enjoy free meals in our employee café
- Paid Time Off based on hours worked, up to 16 days in your first year
- 8 Paid Public Holidays
- Wellness Reimbursement
- Up to 4.5% Company Match - Retirement Savings Plan
- Medical, Dental, Vision Insurance
- Flexible Spending Account
- Health Savings Account
- Colleague Commuter Benefit
- Hotel discounts at Spa and Dining Outlets
- Friends & Family Hotel Room Discounts
